Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer requests a change to delivery address, after I shipped package

The address is the same, but the apartment # if off by 1 digit. Seems like an honest mistake but should I trust the buyer? Also, how would I go about changing this with FedEx, even if I could?Thanks in advance!

Resolved! Seller wants my email address to paypal

I bought a cd that was suppose to be brand new. I got it and it was not brand new. Seller said she would refund me if I give her my email address to paypal. Is this ok? Thanks

Friends, help with advice!!!Regarding the return of goods.

Hello. I already asked a question in the forum what to do "I sent the product to the buyer who won the auction at the maximum amount (Apple keyboard, new, in film). The buyer sends a photo of the empty shipping box and says that the goods have not ar...

Ebay Not Following Their Own Policy

I received a return on the 20th. Ebay sent me a notice of the return saying that I had until the 27th to inspect and issue a refund. We've all seen how Ebay is making a big deal about how they are supporting sellers during this time by giving them 5 ...

KN95 Cheap Defective Face-Masks

I purchased a KN95 mask (set of 20 for $153) who had 99.3% feedback. As soon as i received the masks I used two. The first one the package was already open, the metal nose bar was bent. When i went to extend the straps over my ears the strap fell loo...

Tracking on Ebay International Standard shipipng items

This has probably been asked and answered a number of times, but what's the best way of following up on delivery of an item shipped with eBay's new international standard shipping program? I've been using it for a few months without issue until 2 aro...

Returns Bug

tyler@ebay Per this weekly chat post Item # 132080780335 See attached screen shots from SH and return info

Resolved! What is the proper way to offer and process a replacement

The buyer received the item ok but after a while it started having issues which prompted him to send us a return request. We accepted the return but offered a replacement (same item) to which the buyer agreed to. The buyer sent the original item back...

I accidently shipped 3 USPS Priority Mail boxes as first class package

What should I do to get 3 of them redirected back to my address? I do not want the buyers to have to pay the postage fee and leave me bad feedback. On USPS's website, it says the package has not been scanned yet and is ineligible for package intercep...

Delays in 'in transit' status?

I have a number of open orders where I received an email saying my order was being shipped, but then is not actually 'in transit' for a long time. Why do sellers do this?

I was denied a claim that I hadn't received my item. usa_online_deals scams people often.

usa_online_deals has a lot of feedback regarding buyers NOT receiving their item and getting no refund, no communication etc. I was just a victim of this seller. I notice all the poor feedback is for a "private listing" so I can't see the details. Th...

USPS shipping supplies

Is anybody having trouble receiving USPS padded envelopes? I have ordered them 2 weeks ago and have not received any.

Item sent through GSP, buyer wants to return due to my mistake

Hey guys, so I made a mistake. Even though the photos clearly showed the part number of an item I fat fingered and entered the wrong item in the description. Now I admit I made the mistake but I'm not sure how to completely fix it. The fellow ordered...

Shipping fees higher on ebay than at fedex?

My invoice shows:Freight Amt: $88.94 Fuel Amt: $3.92 Vol Disc: $-32.91 But I am invoiced for $107.20. I sent the package and got a call from Fedex telling me that there was a problem with the box because it had an old improper sitcker on it. I went d...

Until now I have not received the product or my money from eBay and Paypal.

Hello, Hope you are doing well! I previously explained to eBay that I have not received the product. A complaint worked to get my money back in eBay and Paypal. So far eBay has not returned my money and told me you should look into it with Paypal. An...