Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Automatic return label where return service shipping is different than sent?

I sold an item and sent it out as Priority mail. The buyer requested a return and there was not an option to send a return label. I assumed it was automatic since I offer 30-day returns and the buyer chose defective or not working as the reason for t...

Ebay review information from Sellers when a Buyer

In your experience do you believe e-bay reads both the Seller and Buyer email exchange in order to resolve a case? It seems as if the side with the Buyer regardless as to the facts presented by the Seller. Thoughts?

Opened Case over 3 months later

Hi, can someone tell me how long buyers have to open a case, I have received a case today from 21st November 2019, is that allowed after such a long time

Ebay closes return case before the item delivered?

Hello ,i d have an issue and id like to share with you , i returned an item to a seller between the timeframe given by ebay.After sent an agent put this case on hold for 7! business days in order for the item to be delivered to the seller.The seller ...

Case opened against me for a GSP delivery issue

Seems strange that eBay can let someone open a case on my account for non-delivery of an item shown to have shipped from the GSP Center. Isn't that eBay's problem? BC

Resolved! Second return on order of multiple items

I recently purchased a lot of 8 hard drives from a seller on eBay. After testing them, one quickly showed it had issues so I returned it for a refund to the seller. After some more time, it turns out that all 8 of them have issues. I had already open...

Same day shipping error in listings

@Anonymous.com You have asked for samples of this error that is showing in our listings. This seems to be a message that comes and goes depending on time of day. Currently my listings that have "free shipping" and "one day handling" have the message ...

I had a buyer open a case against me and won. But they have my item in claims? What happens next?

A buyer bought a 700.00 lamp for me for 450.00. Initinally I charged only 32.20 because of calculated shipping because I never thought the lamp would sell. She offered me 400.00 for the lamp and I countered back at 450.00 for better shipping. Smart i...

Should I ship the item?

Hello Most Knowledgable eBay gurus...I just sold an expensive pair of shoes ($400). PayPal verified the transaction. The buyer who has a male name is in the UK but the shipping address (to a completely different female name than the buyer) is in the ...

Resolved! Safe to give my enail for a paypal refund?

I purchased 3 items and only recieved 2. For some reason eBay removed the listing a few days later. The seller says he needs my paypal info to refund the money for the one item not sent. He says he can't get in on his account because of the removal. ...

Resolved! 10-180*100 binoculars night vision

hello the package you sent me does not have the exact description as you presented in your shop the package has been damaged and different from the one i ordered please return the money and enable me to refund.

Track package is way off or corrupted.

Hi, I just ordered a Panasonic Q, and the estimated delivery says March 7, even though that day has already passed and the latest update was “inbound out and of customs”. It hasn’t been updated since March 6 and the estimated delivery is way off. I f...

WRONG DECISION MADE BY EBAY

RESPECTED SIR/MADAM Case ID :5221263567Seller ID :psycho23234 ORDER NUMBER04-04315-92346I AM CURRENTLY FACING A LOSS OF $700 BECAUSE OF A WRONG DECISION MADE BY EBAY IN MY CASE WHERE I HAD PAID FOR MY ORDER ONLINE BUT HAVE NOT RECEIVED THE ITEM. THE ...

Returns

Not sure how this works, new seller just wanted to know how long does one has to wait before a case is closed on a claim to return an item? How about I have a return case that has never been sold. The customer wants to buy it but can not. I have call...

Buyer With False Address

I insured my item so I'm not out any money, but looking at the address after an item was lost in USPS, the address listed was residential (including Apartment Numbers) but the actual location is a business. There is no way to report this via eBay.