evry1nositswindy • seller since 2013
On June 14, I sold a photograph and shipped it between cardboard in a paper envelope 6x12", less than 4 ounces, first class $3.86. It was deducted on June 14.
On July 14, I received a short pay fee. It did not show up under shipping labels as an adjustment. I contacted the USPS and they couldn't help me because it was not an adjustment from them.
Cabinet Card Photograph Young Man in Suit H Yera Photographe... Item number: 185454660783opens in a new window or tab | USPS Short Paid Fee USPS LABEL DEBIT Billing Adjustment Issue : 9400108205499690220433 | -$3.86 |
On August 23, I was charged yet again, exact same wording.
Cabinet Card Photograph Young Man in Suit H Yera Photographe... Item number: 185454660783opens in a new window or tab | USPS Short Paid Fee USPS LABEL DEBIT Billing Adjustment Issue : 9400108205499690220433 | -$3.86 |
I posted about this and was told to contact eBay Facebook. I do not have Facebook. I called customer service and was told it would be credited, but nothing happened. Is there a time to call to get US help? Is there dedicated help for payouts? I cannot keep getting this charge every month.
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- last edited on by
kh-vince
elizabeth@ebay Thanks, I will watch for the credit. I am attaching a photo in case the buyer wanted proof of the number added. Does this have to do with the address or anything in particular? Also, looks like it was a poly mailer, not an enevelope.
I did call customer service yet again, as the credit was not received last month.
He told me is was an eBay glitch, a hiccup and the technical team has been notified. Right! If that was the case, others would be posting about it too.
He assured me that a credit would be applied today and I wouldn't see this again. Right!
Can't wait for another fee on September 21. This buyer was a PITA anyway and it went to a shipping company in Portland, OR, and he had it shipped overseas to Hong Kong. I blocked the buyer at the end of the transaction--now I wish I could block the whole transaction!
@gkn29 I know it is not a labels issue because it does not show up on the shipping label adjustment page.
4 ounces was paid for and it weighed under 4 ounces. There would be no reason to charge the same amount of the original label 2 more times!
@southern*sweet*tea Yes, it was rigid and large enough to be a package. I too ship a lot of paper and haven't had any problems in 9 years.
If it was an upgrade to priority, it would show up under my shipping label corrections, which it doesn't. There have not been any corrections to USPS shipping labels at all this year. It also wouldn't be charged in installments like what has happened. There is no IMPB number, which is why the USPS say it isn't their fee.
@mr_lincoln suggested I tag both of you to help solve this problem. Please read the thread and see the attached documents. Feel free to ask more questions or PM me. I have contacted customer service twice, once in July and once this week to solve the problem. Both times I was told it was a 'glitch', a 'hiccup' and they would 'consult the technical team'. Service request #1-454507520133 (Dean).
I contacted the USPS and was told since I didn't have the IMBP and Revenue Assurance ID from my shipping label cost adjustment, it wasn't a fee from them. It does NOT show up on my manage shipping labels page. As stated above, it was a single photo, cardboard on both sides, about 6x12" package. I have shipped many paper items this same way with no issues.
These photos are from my payout page (printed) transaction details.
I'm afraid I will be charged again next month, as this seems to be a monthly charge--the transaction that won't go away. I am in the red on this small transaction of a single photograph.
@evry1nositswindy wrote:
@mr_lincoln suggested I tag both of you to help solve this problem. Please read the thread and see the attached documents. Feel free to ask more questions or PM me. I have contacted customer service twice, once in July and once this week to solve the problem. Both times I was told it was a 'glitch', a 'hiccup' and they would 'consult the technical team'. Service request #1-454507520133 (Dean).
I contacted the USPS and was told since I didn't have the IMBP and Revenue Assurance ID from my shipping label cost adjustment, it wasn't a fee from them. It does NOT show up on my manage shipping labels page. As stated above, it was a single photo, cardboard on both sides, about 6x12" package. I have shipped many paper items this same way with no issues.
These photos are from my payout page (printed) transaction details.
I'm afraid I will be charged again next month, as this seems to be a monthly charge--the transaction that won't go away. I am in the red on this small transaction of a single photograph.
Hi @evry1nositswindy! I'm glad @mr_lincoln had you tag us. You should see that credit reflecting on your account, and I've added you to that ticket. I'm hoping you won't see anymore charges going forward for that. However, at this time I cannot guarantee it, until that ticket is resolved, since this is due to a bug on the site. Those credits should have been taken care of without a problem, so I sincerely apologize for that, but please let us know if you run into issues with that again.
Elizabeth,
- last edited on by
kh-vince
elizabeth@ebay Thanks, I will watch for the credit. I am attaching a photo in case the buyer wanted proof of the number added. Does this have to do with the address or anything in particular? Also, looks like it was a poly mailer, not an enevelope.
@evry1nositswindy wrote:
elizabeth@ebay Thanks, I will watch for the credit. I am attaching a photo in case the buyer wanted proof of the number added. Does this have to do with the address or anything in particular? Also, looks like it was a poly mailer, not an enevelope.
Good morning @evry1nositswindy. What you're experiencing matches a technical bug on our site perfectly, which I've added to our tech boards here.
Elizabeth,
Thank you elizabeth@ebay . Let me know if I need to do anything else! I will post here again if the charge shows up again next month.
For those who are still reading this, the credit was received. Not sure if the general problem was fixed, but it was for me.
I've gotten the same problem today, and it was various transactions. Stuff from april even.
