Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Unfortunately, this seller won't ship this item to Harjumaa, Estonia

I have a buyer who wants to purchase an item from Estonia. https://www.ebay.com/itm/286015049096?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=FondyCILTXG&sssrc=2047675&ssuid=FondyCILTXG&widget_ver=artemis&media=COPY Unfortunately, it appears that E...

How do we buy Insurance for two separate sold listings, combine shipped in a single package?

This issue kind of snuck up on me today. A buyer placed and paid for an order, and then messaged me about the possibility of me having another added item, that I may not have listed yet. He was correct, so I asked for him to wait a few hours (until t...

Resolved! No tracking update on ESE shipment for 7 days now...

I shipped a trading card order by eBay Standard Envelope on Oct. 7th and the tracking for it has received no updates. It still says, "Your order is being processed and will soon be ready for shipping." I understand the ESE shipping is slower with few...

Well Ebay International Shipping did it AGAIN...!

...for the 2nd time in 2 months Ebay International Shipping has forwarded the wrong orders to the wrong customers...!..each package had the CORRECT names and reference numbers given for labels and yet the hub sends to the wrong individuals and countr...

Buyer Initiated INR - Has Bought from Me Again

Hello, all. A buyer filed an INR today for an item that USPS shows as having arrived yesterday. He sent me this message: "item marked as delivered, searched multiple areas that it could have been delivered too and could not be found. marked as delive...

Resolved! Late shipments caused by Hurricane Helena. Should these be removed from my Dashboard?

Will my late shipments because of hurricane Helena be held against me? The Easley Post Office was closed on and off. The down trees had all of the roads closed. Fema was here. Call Them. I had at least 10 big trees down.

Resolved! Scam - Shipping to a US location with fake shipping company

Yesterday I sold a $240 jacket after 5 minutes of listing it. I was very excited. Since it was a US address + good reviews I really didn’t think anything of it. But my instincts kicked in and since it was a C/O ‘fwx898’ It stood out. I was right. I l...

eBay International Shipping - inspection and time to delivery

I sold a piece of vintage sheet market to Germany. Shipped it first class to Glendale Heights, IL. Tracking shows it arrived, though it doesn't show as delivered in Paid and Shipped Orders. Under the tracking, it says,Your item arrived at our shippin...

Is it okay to ship item straight to buyer upon their request and not send to authenticator

Is it okay to send item straight to buyer upon their request and skip sending to authenticator. Bc of price it automatically brought up the authenticator but buyer wants only him to receive it bc it has redemption benefits

eBay Shipping label discount was there then suddenly went away?

I noticed while I was filling out the details of a listing tonight I had a discount price showing for my selected service which was USPS Ground Advantage. When I went through the listing and added a few more details to the item description I noticed ...

Labels not centered on 4" xX 6" labels

Just bought a thermal label printer but the print is not centered on the label but is off to one edge, cutting off part of the return address. Anyone know a solution?

Local pickup, no code or 6 digit number

I have a buyer that lives a couple hours drive from me. She buys quite a lot of items and sometimes it is a while until we can meet up and she can get her purchases. She pays right before we meet up. Before, I was just able to click a button indicati...

USPS Shipping Costs

I listed an item this morning and the Ground Advantage rate for 4 oz started at $3.79 like normal. Then I went to list another item and the Ground Advantage rate for 4 oz started at $5.40. Why would it go up so drastically? I logged out and logged ba...

Is ebay inflating shipping costs?

Is ebay inflating shipping costs? I received the following message from a potential buyer yesterday: “I’d love to get these and accept your offer. Shipping is showing $24 which seems pretty high and nearly doubles the price. Are you able to correct t...

cannot change shipping on active listing from buyer pays to free shipping it looks like it changed

I have tried many times to change shipping on active listing from buyer pays to free shipping; I have tried everything in the help files, it looks like it changed on listing when I follow the steps, but when I go back to the listing on my ebay active...