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seller provided RMA but I can't continue the process

Hi everyone,I start a return and check the following pls:

 
Here's what happened
Oct. 24 :
The case was resolved
Oct. 24 :
Case opened
Oct. 24 :
The seller provided RMA
Oct. 24 :
Seller approved your return
Oct. 24 :
You requested a return
 
I don't know what should I do now...Click ask ebay to step in,it always told me below:
In item detail it shows 
This return was closed on Oct 24, 2019 because the seller opened a case.
 
Doses this means the seller agree my return request and close the process at sameday ?What should I do if I still need return this item?Please help~~
 
Thank you ~~
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seller provided RMA but I can't continue the process

I suspect the seller had eBay step in and they closed your case for some reason? Might want to call customer support.
Message 2 of 3
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seller provided RMA but I can't continue the process

What kind of case did you open? or how did you start the return?

 

What reasons did you give for the return?

 

Have you received the item already?  On what date?

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