Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Second return on order of multiple items

I recently purchased a lot of 8 hard drives from a seller on eBay. After testing them, one quickly showed it had issues so I returned it for a refund to the seller. After some more time, it turns out that all 8 of them have issues. I had already open...

Same day shipping error in listings

@Anonymous.com You have asked for samples of this error that is showing in our listings. This seems to be a message that comes and goes depending on time of day. Currently my listings that have "free shipping" and "one day handling" have the message ...

I had a buyer open a case against me and won. But they have my item in claims? What happens next?

A buyer bought a 700.00 lamp for me for 450.00. Initinally I charged only 32.20 because of calculated shipping because I never thought the lamp would sell. She offered me 400.00 for the lamp and I countered back at 450.00 for better shipping. Smart i...

Should I ship the item?

Hello Most Knowledgable eBay gurus...I just sold an expensive pair of shoes ($400). PayPal verified the transaction. The buyer who has a male name is in the UK but the shipping address (to a completely different female name than the buyer) is in the ...

Resolved! Safe to give my enail for a paypal refund?

I purchased 3 items and only recieved 2. For some reason eBay removed the listing a few days later. The seller says he needs my paypal info to refund the money for the one item not sent. He says he can't get in on his account because of the removal. ...

Resolved! 10-180*100 binoculars night vision

hello the package you sent me does not have the exact description as you presented in your shop the package has been damaged and different from the one i ordered please return the money and enable me to refund.

Track package is way off or corrupted.

Hi, I just ordered a Panasonic Q, and the estimated delivery says March 7, even though that day has already passed and the latest update was “inbound out and of customs”. It hasn’t been updated since March 6 and the estimated delivery is way off. I f...

WRONG DECISION MADE BY EBAY

RESPECTED SIR/MADAM Case ID :5221263567Seller ID :psycho23234 ORDER NUMBER04-04315-92346I AM CURRENTLY FACING A LOSS OF $700 BECAUSE OF A WRONG DECISION MADE BY EBAY IN MY CASE WHERE I HAD PAID FOR MY ORDER ONLINE BUT HAVE NOT RECEIVED THE ITEM. THE ...

Returns

Not sure how this works, new seller just wanted to know how long does one has to wait before a case is closed on a claim to return an item? How about I have a return case that has never been sold. The customer wants to buy it but can not. I have call...

Buyer With False Address

I insured my item so I'm not out any money, but looking at the address after an item was lost in USPS, the address listed was residential (including Apartment Numbers) but the actual location is a business. There is no way to report this via eBay.

Resolved! Guaranteed Delivery?

eBay tells me that, because of my excellent shipping time history, I'm qualified to offer Guaranteed Delivery to my buyers. eBay also states that buyers who want something quickly are more likely to buy from a Guaranteed Delivery seller than from ano...

Have anyone sold hand sanitizers to other countries?

since it contains alcohol, have anyone shipped it abroad by usps or canada post?

Ebay case

Ebay told me if the seller doesnt provide a resolution until march 9 ebay will close the return. Now its in hold for another 5 days. Its been going on for a month, i dont want to deal with it anymore. Over a month and still not able to ship back the ...

How you deal with the fake product after you buy :(

I am just find out the bag that I bought from eBay are fake I don’t know how I should do because I bought this around 2 years ago

First Class Mail

I'm shipping a sticker in a letter size envelope. I didn't know how to set that up on the listing. Now ebay wants to generate a shipping label for $2.63 when all I need is a is a first class stamp? I don't want to use that label so how do I cancel it...