schedule redelivery

[atash07]

To get a refund I sent back parcel to seller. Unfortunately, it wasn't delivered. To schedule redelivery I need to fill in USPS form where I should write EMAIL and PHONE NUMBER of seller.

Unfortunately, i don't have email and phone number of seller. What should i do ?

thanks !

[7606dennis]

Why do you need to reschedule a delivery?  Did you follow eBay's return process?

[ma-647837]

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@atash07 wrote:

To get a refund I sent back parcel to seller. Unfortunately, it wasn't delivered. To schedule redelivery I need to fill in USPS form where I should write EMAIL and PHONE NUMBER of seller.

Unfortunately, i don't have email and phone number of seller. What should i do ?

thanks !

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Enter your own email and phone number instead, and USPS can contact you for any questions. You can do this because it is you who sent the package, and the form says you must be the executor or agent, which you  are.

Your recipient did not choose the original schedule when the first delivery was attempted, so likewise your recipient does not dictate when the redelivery is rescheduled.

[muttlymob]

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@ma-647837 wrote:

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Enter your own email and phone number instead, and USPS can contact you for any questions. You can do this because it is you who sent the package, and the form says you must be the executor or agent, which you  are.

Your recipient did not choose the original schedule when the first delivery was attempted, so likewise your recipient does not dictate when the redelivery is rescheduled.

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As far as I know, this is backwards.

It is the recipient who schedules redelivery, not the sender.  In order to request a redelivery the person making the request needs information from the peach slip left at the first delivery attempt.

https://redelivery.usps.com/redelivery/

The recipient does indeed dictate when redelivery is scheduled - that's kind of the point of scheduling a redelivery.  So the carrier knows when the recipient will be there to accept delivery or is authorizing the package to be left in his absence.

[ma-647837]

As the sender of mailpiece, you can reroute it, or recall it, so certainly you can order it redelivered. There are sellers who attempt to prevent the delivery of a return. So for at least the first redelivery, I have ordered it for my sellers. The form says:

The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be redelivered under this order.

Only the first is "the person ... of the person for whom mail would be redelivered" i.e. the seller personally. Otherwise, someone else can order the redelivery. And as the OP discovered, the info on the peach slip is not needed: All details to fill out the form are already known except for an email and a phone number. But those would of the someone else filling the form.

Doing this creates a record in the tracking that demonstrates the seller is preventing delivery: Sometimes my sellers would then take action and physically block the mailbox, refuse the redelivery, or request a hold at the post office. All of these makes it easier to force a refund when I ask eBay to step in.

[a_c_green]

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@ma-647837 wrote:

As the sender of mailpiece, you can reroute it, or recall it, so certainly you can order it redelivered.

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Um... no. You can recall it, but you cannot "order" it to be redelivered. (Re)delivery arrangements are made by the recipient who's taking delivery of their mail. The PO will leave a pickup notice, and the recipient can put redirection/redelivery instructions on that for the carrier, or bring it in to the PO for pickup.

Much as I would love to order the USPS to tie my return to a brick and throw it through the seller's window, they're not going to do that. eBay does consider delivery attempts on your return package to be the same as delivered for refund purposes, so in other words, even if the seller manages to dodge an actual delivery, the tracking record showing delivery attempts and/or Notice Left notifications will count as the same thing. The seller doesn't get to dodge a refund by simply not taking the package back.

[muttlymob]

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@ma-647837 wrote:

As the sender of mailpiece, you can reroute it, or recall it, so certainly you can order it redelivered. There are sellers who attempt to prevent the delivery of a return. So for at least the first redelivery, I have ordered it for my sellers. The form says:

The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be redelivered under this order.

Only the first is "the person ... of the person for whom mail would be redelivered" i.e. the seller personally. Otherwise, someone else can order the redelivery. And as the OP discovered, the info on the peach slip is not needed: All details to fill out the form are already known except for an email and a phone number. But those would of the someone else filling the form.

Doing this creates a record in the tracking that demonstrates the seller is preventing delivery: Sometimes my sellers would then take action and physically block the mailbox, refuse the redelivery, or request a hold at the post office. All of these makes it easier to force a refund when I ask eBay to step in.

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"The person for whom mail would be redelivered" in USPS-speak is the RECIPIENT.  The ship-to name on the address label.  It is his mail.  An agent, executor, guardian, etc. is for the recipient.  Not the sender.

You may get away with ordering a redelivery, but it is not right. 

If you are certifying that you are an agent, executor, guardian, etc. for the recipient when you don't have explicit permission from the recipient, that could qualify as providing false information to the USPS.  That's not a minor issue. 

[muttlymob]

from the USPS FAQ on redelivery service:

Who can schedule and accept a redelivery?

There are a few options open to you:

Residential Redelivery

• A responsible member of the addressee's family;
• The addressee’s agent.
  • This is a specific individual you authorize to pick up your mail item, by filling out PS Form 3801, Standing Delivery Order, or
  • By writing a letter to the postmaster and taking the form or the letter to your local post office. Your agent can then pick up mail on your behalf at the local Post Office by presenting Acceptable Identification.

https://usps.force.com/faq/s/article/Redelivery-The-Basics#schedule_accept

Also, you did not quote the entire passage from the redelivery request form - let me post the rest:

The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be redelivered under this order.  Anyone submitting false or inaccurate information on this form is subject to punishment by fine or imprisonment or both under Sections 2, 1001, 1702 and 1708 of Title 18, United States Code.

[ma-647837]

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@muttlymob wrote:

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@ma-647837 wrote:

As the sender of a mailpiece, you can reroute it, or recall it, so certainly you can order it redelivered.

Doing this creates a record in the tracking that demonstrates the seller is preventing delivery: Sometimes my sellers would then take action and physically block the mailbox, refuse the redelivery, or request a hold at the post office. All of these makes it easier to force a refund when I ask eBay to step in.

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You may get away with ordering a redelivery, but it is not right. 

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I have, and I'm not fazed by the legalese: USPS has my email and phone number on that form. Our overseas OP is in an even better position to order a redelivery, to help USPS complete the disposition of that mailpiece.