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returning all of my multi quantity order

I bought 6 of the same item (they are all from a single listing with multi quantity) from a seller. The items arrived together in one box.  I want to return all 6 shirts (the sizing was inaccurate, and all the shirts were the same size) but upon on initiating the return, the form didn't allow me to specify the quantity of items I want to return, only showing 1/6 (screenshot below). no where on the listing said I could only return 1 item.  I am still within the return frame window and seller offers free return. How can I return all of my order?  

Screenshot 2025-11-24 at 8.43.22 PM.png

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returning all of my multi quantity order

Since it was all purchased under one order number, it all goes back under one case. A not as described case.

Message 2 of 4
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returning all of my multi quantity order

thanks! so you are saying even though it says return quantity is 1/6 on the return form, I should send all 6 shirts back ? But under the request amount on the return form, it says I'd just get the refund of one item (screenshot) - would I still get a refund for all 6 shirts? 

buynoregret_0-1764105441669.png

 

Message 3 of 4
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returning all of my multi quantity order

Not if the return amount is incorrect.  Try and open a case for each of the other items.  It may be set up that way.

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