eBay

tripper101 · ‎06-18-2017

I have someone who has sent ma a message that 3 out of 10 of an item they bought does not work. I just want to know when they request a return, I accept returns, after they start a return for item defective reason does the ebay form allow for them to input 3?

southern*sweet*tea · ‎06-18-2017

Was this one single transaction for ten items, or ten separate transactions? If it's separate transactions, they can open three return cases. If it's one single transaction they'll have to return ALL the items since Ebay doesn't support partial returns. IMO this is one time where a partial refund may be in order.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

livewiredealz · ‎06-18-2017

@southern*sweet*tea wrote:
Was this one single transaction for ten items, or ten separate transactions? If it's separate transactions, they can open three return cases. If it's one single transaction they'll have to return ALL the items since Ebay doesn't support partial returns. IMO this is one time where a partial refund may be in order.

Wow. Is that really true? eBay supports Partial Refunds but not Partial Returns? That really sets a spin on my Lot Sales, then.

If you don't take risks, then you'll receive no reward.

tripper101 · ‎06-19-2017

Yes it was one order for 10 of the same item. I can't believe no one ever ran into this before. Well Ebay is going to have to change this. I accept returns and just told the customer to return the three items through ebay as I accept all returns now. Most of my orders are for more than one of a single item. I think it is important to have the returns go through ebay so they can see any abuse. Plus in this case it makes no sense that 3 out of ten would be bad. Talking higher than 4 of a kind odds for various reasons so I have decided to pay to see them. Don't want to fight with the customer but could quietly put him on blocked list.

tarpedge · ‎06-19-2017

@tripper101 wrote:
Yes it was one order for 10 of the same item.

I accept returns and just told the customer to return the three items through ebay as I accept all returns now.

I think it is important to have the returns go through ebay so they can see any abuse.

eBay will consider you the abuser when you attempt to partially refund after receiving back the partial order.

Unfortunately, the case will not close until you refund in full. eBay will send the buyer a button to ask eBay to step in if any portion of the refund remains outstanding.

deep-garnet-red · ‎06-19-2017

I think not breaking up lots discourages buyers from cherry picking items out of a lot and returning the rest. Or, in your case, ordering ten items and deciding they only want seven. Not saying that is what is happening, but that is why it is set up the way it is.

In your case it would be better to take care of it outside of the resolution center if you don't want all ten back.