A buyer who is being really patient so far asked me to see if I could find out where his package might be in the shipping maelstrom that has gripped USPS, so I opened a "package research case." After two days, the eBay tracking showed "PACKAGE RESEARCH CASE CLOSED" (there was never a notation of a case even being opened on USPS tracking), but I have not received any information or update as to why it was closed. I tried the USPS automated phone system, but got the same thing--nothing. As is, I have no idea if it was closed because it was found, lost, or simply still unaccounted for (which would be odd to close the case). Is anyone familiar with this process? The buyer has been great and I really want to update him, but can't with a closed case that doesn't say why it's closed.
