Hi OP Husband, Thank you for the clarification. If the photo in the listing was of something other than what you received, you can appeal eBay's decision against you and provide that information. The photographs are part of the item description and must be accurate.
You have already filed a case with eBay and did not win. Probably because the issue was not adequately described. If all that was said was we received body spray, and the listing was for body spray, you can see how it would be difficult to find in your favor. If the information about the photos being inaccurate had been provided to eBay in the initial dispute, the outcome should have been different. The seller should have been instructed to issue you a pre-paid return label with tracking, and upon tracking confirming that it had been delivered back to them, a full refund would have issued.
So try, try again. Try an appeal, and this time tell eBay about the photos and that the item you received was not the item pictured. The written description in the listing is one line, so the photos should pull things in your favor.
And I still strongly advise you open a PayPal account which adds another layer of protection when buying anywhere on line, particularly eBay. PayPal is free to buyers. Good luck!
