no qr code

[zhit_41]

I can't seem to find a qr code only a label

[rfmtm]

On the create label page scroll to the bottom to select the QR code instead of printing a label.

Where are you looking?

[wastingtime101]

Hey @zhit_41 - are you using the app or the website?

Did you already purchase the label?

If you already purchased the label you cannot generate a QR for that label after the fact. You need to cancel the first label and buy a new one but select the QR option before completing the purchase.

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To void a shipping label purchased through eBay, go to this page, find the order and select Cancel from the Actions drop-down. The cancel option is available for 28 days.

It takes between 2-4 weeks to receive a refund on an unused, voided label as the carrier wants to make sure the label isn't used. You'll see the refund on your original source of payment (eBay funds, bank, credit card, etc) and the funds will appear in your account without an email notification.

[wastingtime101]

This is what the label flow looks like on the app. Click the pencil icon next to "label preferences" to change from a printable label to a QR code format.

This is what the basic label flow looks like on the website; all new sellers are defaulted to this overly simplified page. Click that tiny "switch to advanced shipping" link on the top right to expand your label options. Then move on to the next screenshot.

This is the advanced label flow on the website. Notice when you scroll down the option to switch between printable label and QR code.