05-03-2022 08:52 AM
My last 2 e bay sales resulted in e bay charging buyer less than the cost needed for shipping. I always list exact weight plus size of box and if to be shipped parcel or priority mail and never had such a problem before. If this continues I will have no recourse but cancel orders because when this happens. I am really concerned because shipping is already expensive enough and profits slim and no room to be Santa clause.
05-03-2022 09:05 AM
eBay doesn't sell Parcel Select Ground postage labels (only for Top Rated Sellers) so probably the price difference is due to the buyer selecting Parcel Select, but then the label going to Priority.
05-03-2022 09:08 AM
@ronmacungie wrote:If this continues I will have no recourse but cancel orders because when this happens.
If you cancel orders because you undercharged for shipping, you might find yourself restricted or suspended and not allowed to sell on ebay.
05-03-2022 09:12 AM
@ronmacungie wrote:My last 2 e bay sales resulted in e bay charging buyer less than the cost needed for shipping. I always list exact weight plus size of box and if to be shipped parcel or priority mail and never had such a problem before. If this continues I will have no recourse but cancel orders because when this happens. I am really concerned because shipping is already expensive enough and profits slim and no room to be Santa clause.
Can you give us the specifics of what service you listed and what eBay charged you for shipping?
One possibility is that you offered the buyer a shipping service that is not available through eBay shipping. If so, eBay will switch the service to something they do support which may have a higher cost.
Also, the USPS recently added surcharges to items that exceed certain dimensions. In some cases missing one dimension by an inch could cost you an extra $11.
05-03-2022 09:29 AM
@nobody*s_perfect wrote:eBay doesn't sell Parcel Select Ground postage labels (only for Top Rated Sellers) so probably the price difference is due to the buyer selecting Parcel Select, but then the label going to Priority.
Just to add, the seller isn't required to use eBay's shipping. If he/she offered parcel select ground and the buyer chose that but they can't use it through eBay, buy the label through another service like pirateship, upload the tracking number and mark it shipped.
There are always options.
05-03-2022 09:46 AM
@ronmacungie wrote:My last 2 e bay sales resulted in e bay charging buyer less than the cost needed for shipping. I always list exact weight plus size of box and if to be shipped parcel or priority mail and never had such a problem before. If this continues I will have no recourse but cancel orders because when this happens. I am really concerned because shipping is already expensive enough and profits slim and no room to be Santa clause.
And what excuse will you use to cancel orders????
Not in stock cost you on your metrics: to many and your fees will increase dramatically.
If you use customer requested such and did not that will also cost you.... such can get you banned from selling.
How much more did your shipping cost you??
Using such info you can add that to your item cost to cover this time and mess with shipping.
05-03-2022 09:55 AM - edited 05-03-2022 09:56 AM
@lonebuck-books wrote:
@nobody*s_perfect wrote:eBay doesn't sell Parcel Select Ground postage labels (only for Top Rated Sellers) so probably the price difference is due to the buyer selecting Parcel Select, but then the label going to Priority.
Just to add, the seller isn't required to use eBay's shipping. If he/she offered parcel select ground and the buyer chose that but they can't use it through eBay, buy the label through another service like pirateship, upload the tracking number and mark it shipped.
There are always options.
Exactly!
I switched from eBay's labeling/shipping system to Stamps.com over 15 years ago when I realized that eBay's system was cumbersome, prone to downtime, constant modification, and generally unreliable.
When I want to ship USPS Parcel Select Ground, I can do so very easily now. For example, I sell a lot of flammable colognes, which can only be shipped thru Parcel Select Ground when the USPS is used.
Stamps.com is not the only reliable shipping choice out there. But I have found it to be incredibly reliable with all the options and shipping choices I need, along with a real live, understandable, US-based human that answers the phone quickly with the authority to solve any problems wicky-wicky (Hawaiian for "right now"). Time-saving automatic download and post-back to eBay of tracking and feedback to my customers is really cool.
Depending on one's volume of sales, an $18/month charge for reliability and more less-expensive shipping choices may be a bargain for the OP. It certainly has been for me, as the last thing my customers need is eBay making my shipping problem their problem.
Cheers, Duffy
05-07-2022 05:48 AM
I use e bay shipping where based on weight and size of box e bay gives the correct price. Never had a problem before and a cause for alarm. If shipping e bay charges seller is not enough then what? I do not have enough paid into shipping to ship.
05-07-2022 05:58 AM
They take it from your bank account you have on file. This happened to me once and I only ship first class and priority mail and no large boxes.
05-07-2022 01:29 PM
I have been selling since 1998 on 2 accts. Over 10, 500 feedbacks on both. Whenever I make a mistake, I eat my mistake. Any loss is recovered by adding something of the next X items that I sell. X depends on how big a mistake a made.
Get a measuring tape and a dependable scale. Remember the 2 new US post office surcharges that started last month. 4 dollars extra for boxes 22 inches or longer. 15 dollars extra for any box 30 inches or longer. There is another surcharge but I don 't recall it now. SO if you have big items , re-measure and re-weigh all of those and edit your shipping to reflect these new price increases. It doesn't matter if its priority mail or parcel, you will have to pay it.
Now I won't list anything big. Nothing over 6 inches long gets listed unless I have a box for it at the moment. This way , I can get a pretty accurate weight. If the post office realizes that you measured wrong, of course, they will contact ebay and Ebay has NO choice but to dip into your funds (bank or credit card) to get what is owed to the post office.
05-08-2022 11:16 AM
I am facing this right now, and had a couple of sales in the last few weeks with the same situation. That's why I came to the Shipping Board. This subject has not been touched in the Selling Board.
First of all, as a seller, I would never EVER consider cancelling a sale because I have to pay the USPS more postage than the buyer paid in the eBay transaction. On three or four sales this year, I have already paid more for postage than the buyer paid. It cuts into profits.
In past years, I have sold sewing patterns, a vintage chenille flamingo hand towel, embroidery kits, skeins of yarn, wool fabric yardage, many lightweight things. The USPS shipping quote per eBay's calculation was always exactly what the buyer paid, and I might have had to add a few more cents due to packing materials.
This strangeness seems to have started shortly after the new USPS added surcharges based on size and weight of the package.
Now, if I sell a sewing pattern or one of my grandma's vintage handkerchiefs, neither of those come anywhere near the large sizes or weights that the new costs apply to.
On today's sale, an embroidery kit -- I simply could not afford, within this transaction, to "cough up" and pay an additional $1.80 to $1.90 over what the buyer paid in order to print a shipping label with a tracking number. I ended up putting two 58-cent Forever stamps on a hand-addressed envelope and will hope for the best. I double-checked on usps.com and two 58-cent stamps ($1.16) is more than enough to mail my 2.4 ounce package.
What I've decided to do is to add a sentence into my descriptions, something along the lines of, "In order to save on postage costs, this item will be mailed as regular mail, with postage stamps, and without a tracking number."
I don't even know if anybody in authority over this at eBay is aware of this situation. Somewhat disappointed.
05-08-2022 11:57 AM
eBay charges the published online rates for USPS First Class package postage, and does not sell postage for letters or flats (AKA Large envelopes).
If you want to mail your item as a flat, then you do need to just put on stamps or go to the Post Office to mail it as a flat (if it meets all the criteria for a flat, such as being flexible and not more than 3/4 inch thick). eBay has never sold postage labels for flats or letters.
05-08-2022 12:40 PM
If you want to send your items with tracking, make sure that in the section "Package weight & Dimensions" that the package TYPE is package (or thick envelope). If your listing uses letter or large envelope as the 'type' the calculator will charge the buyer the price for a flat which does not have tracking.
05-08-2022 01:45 PM
I am fully aware that eBay does not and never has sold postage labels for flats or letters. eBay's not providing tracking numbers on "flats" is not what this post is about.
I apologize in advance for the length of this post. I find it best to give examples of what eBay used to do compared to what they're doing now when it comes to postage quotes to both buyers and sellers.
This post is about -- seemingly suddenly -- eBay's quote to the buyer of the price of First Class Postage is much less than eBay's quote to the seller of First Class Postage, for the same thing, the same listing, the same transaction.
Many items I have sold (under my selling ID) that were, in true fact, "flats" -- like today's item, in a bubble-padded 7" x 9" envelope, maybe 1/4" thick at the most. A Flat, by definition. With the exception of a few things I list with "free shipping," I always choose calculated shipping with USPS First Class Postage -- for the purpose of and the convenience of eBay allowing me to purchase a mailing label with a tracking number.
eBay wants buyer and sellers to have proof of mailing and proof of delivery, which the USPS does not do when an item is mailed with stamps only. A tracking number is (in theory) one of the best ways to prove mailing and delivery. "Flats" with postage stamps don't get tracking numbers, as you have pointed out. So, a lot of things I have sold have been listed as "packages" and therefor entitled to First Class Postage charges. And a tracking number.
In the postage section of the listing, eBay calculated the First Class Postage based on the dimensions I entered. I am in Southern California. Obviously, a buyer in Boston, Massachusetts, would pay more for the postage than a buyer in Lincoln, Nebraska.
Way back about a year ago, in 2021: eBay quoted First Class Postage to buyers, buyers paid that amount, and that amount is the same amount I have paid to the USPS for First Class Postage. In both April and August of 2021, a buyer in Texas and another buyer in Pennsylvania bought a single sewing pattern from me in California. Each pattern packaged for mailing could not have weighed more than 4 ounces. I listed each pattern to include USPS First Class Postage -- so that the items would be mailed with tracking numbers.
The Texan buyer was quoted $3.12 postage; she paid $3.12; I paid $3.12 postage to the USPS.
The Pennsylvania buyer was quoted $3.49 First Class Postage; she paid $3.49; I paid $3.49 to the USPS.
Both the buyers and the sellers could trust that the amount of postage was accurate and correct -- on both sides of the transaction.
NOW -- with the same specs in my current listings, that is, "calculated" and "First Class Postage", buyers are being quoted a lower First Class Postage amount than I, the seller, have to pay the USPS.
On April 19, 2022, a buyer in Florida bought a cross-stitch chart from me (California). That chart was maybe 6" x 8" in size and maybe 1/4" thick in its bubble-padded envelope. The "calculated" & "First Class Postage" that eBay quoted to my buyer was $1.56. Which she paid.
After eBay confirmed to me that the payment had been made, I went to purchase USPS First Class Postage through eBay, which eBay quoted to me, the seller, $3.86. That is $2.30 more than eBay quoted to the buyer. On this transaction with a Final Value of $16.11, I netted $8.82. When I could have netted $11.12 if the buyer had paid the full cost of the USPS First Class Postage.
THAT is what this post, started by the OP is about. Assuming the OP is a man ("ron"), on some of his sales as well, eBay quoted a lower First Class Postage amount to the buyer than eBay quoted to the seller, to allow him to print a label with a tracking number.
I sure hope that eBay fixes this fast.
05-08-2022 02:25 PM
@monroe67 wrote: ... a buyer in Florida bought a cross-stitch chart from me (California). That chart was maybe 6" x 8" in size and maybe 1/4" thick in its bubble-padded envelope. The "calculated" & "First Class Postage" that eBay quoted to my buyer was $1.56. Which she paid.
After eBay confirmed to me that the payment had been made, I went to purchase USPS First Class Postage through eBay, which eBay quoted to me, the seller, $3.86. That is $2.30 more than eBay quoted to the buyer. On this transaction with a Final Value of $16.11, I netted $8.82. When I could have netted $11.12 if the buyer had paid the full cost of the USPS First Class Postage. ....
Your buyer was charged the correct postage for a First Class flat weighing 3 ounces.
If you want to purchase a postage label through eBay, you must pay the package rate.
The shipping calculator in an eBay listing doesn't base First Class postage on dimensions; they base it on what you select in the menu for "Package type." If your buyers are being charged at the rate for a flat, then apparently your listing is calculating based on "Large envelope" rather than "Package/thick envelope" being selected in the shipping calculator's menu for package type. In other words, your two detailed postage examples do not have the same specs.