05-20-2019 12:37 AM
hey all,
I have a Citizen Label printer CL-S521Z, it prints Amazon labels just fine... but Paypal and Ebay labels, the barcode itself looks fuzzy a bit... i'm concerned that they may not be able to be scanned properly by the PO along the way.
This never happened before, and it's just with the barcode... all the other lines are nice and crisp... and this does not happen with Amazon barcodes, just Ebay and Paypal...
anyone have the same type of issue and have resolved it? This printer is very close to the Zebra printers.
thanks!
Mike B
05-20-2019 12:55 AM
there's no way to edit a post? :: sigh ::
anyway I wanted to say that I've been testing with a PayPal label in PDF format, printing to my label printer.
I cannot reprint labels anymore with Ebay's new shipping label page, I just get a red box with various server side errors showing up in it.
so this is happening printing direction through the ebay shipping page, PNG format. AND through Adobe acrobat as well... but does not happen with Amazon shipping...
and it just started happening within the past few days....
Mike B
05-20-2019 02:33 PM
You only get so many reprints, so if you are pass maybe 5, that's probably about all you get.
For you other problems, make sure you browser is opening PDF files with Adobe and not its built in reader.
Make sure you printer preferences set to graphic level resolution.
Does the barcode bars look ok in the preview?
What if you save the label to PDF and then open and zoom in, are the vertical lines sharp and clear?
One thing that will mess with the barcode is when some printers down convert to the printer's native resolution, but generally this is not a problem with an ebay label opened and printed from Adobe.
What OS and browser are you using?
05-20-2019 04:00 PM
thank you for the reply,
I found a spot, about 5 pages deep, where I can reprint the label... this wasn't me trying to print many labels, just reprint it once LOL... clicking "order details" page, scrolling all the way down, and clicking on reprint... this other way takes at least 5 different pages and scrolling all over the place to finally view the label to print.
Yes, the fuzzy is within Adobe PDF... only ebay and paypal labels print fuzzy right now... amazon labels and USPS direct labels print crisp and clear...
Yes, the barcode is quit crisp within Adobe PDF reader...
been printing labels for years now on this label printer, all well and good, perfect labels... this just started happening a few days ago.. right around the time Ebay forced us to start using the incredibly awful new shipping label printing page...
Mike B
05-20-2019 09:24 PM
Trouble shooting your printer:
You could always print directly through PayPal. Click the link the arrow is pointing to and this will automatically take you to the transaction in PayPal.
05-20-2019 11:45 PM
05-21-2019 06:45 AM
You posted:
"Yes, the fuzzy is within Adobe PDF... only ebay and paypal labels print fuzzy right now... amazon labels and USPS direct labels print crisp and clear...
Yes, the barcode is quit crisp within Adobe PDF reader..."
The above seems to have a contradiction, or I am I reading it wrong? When you open the PDF file with Adobe, not the preview, but the actual file, is the barcode ok or not? If ok, it is just not coming out clear when printed? If the latter, do you have a laser printer to send it to see whether it is just the CL printer?
If you want, you can send me a private message with a copy of the PDF file, and I'll take a look and test it.
05-21-2019 07:40 AM
yes, it's odd for sure... but when I view it in the PDF it is fine... ebay and paypal labels look fine, but print fuzzy... USPS for instance, also look fine, but print fine...
I've kinda tweaked things a bit so the labels are usable... they scan at the PO... I guess I have to live with it...
05-21-2019 07:41 AM
oh yah, and it's JUST the barcode and a couple other spots on the label that is fuzzy... the surrounding lines are perfectly crisp the big F for first class, absolutely perfect....
strange huh?
05-21-2019 08:36 AM
@exibar wrote:oh yah, and it's JUST the barcode and a couple other spots on the label that is fuzzy... the surrounding lines are perfectly crisp the big F for first class, absolutely perfect....
strange huh?
For whatever reason, it's rendering the barcode as an image, not as individually painted line rules (similar to how the big crisp F is done). It's trying to resize the barcode image to fit the label, and the lines are going a little blurry in the resizing process, sort of like when you zoom in too far on a photo and things start going all fuzzy on you. I have not had this problem with my own printers, so I'm kind of stuck as to what to suggest, but I believe that's what the root problem is.
05-21-2019 10:20 AM
maybe I'm confusing things by saying fuzzy... it's more jagged, blocky... I took a picture...
this one is actually one of the better ones... but they all scanned in at the PO, but I'd love to get rid of thie problem 😞
05-21-2019 12:57 PM - edited 05-21-2019 01:00 PM
@exibar wrote:maybe I'm confusing things by saying fuzzy... it's more jagged, blocky... I took a picture...
Yes, actually the entire label has been rendered as an image. This in itself is not a flaw in the process, because it enables a printer to render typefaces and special fonts that it does not have on board and which are not downloaded with the document to be printed. Instead, the document is rendered as a picture, and then the printer simply prints the picture. You can see the horizontal scan lines, something like the raster display of an old tube-type TV set. The big "F" looks good because it's all thick straight lines and sharp corners, but the thinner and smaller text and graphics are suffering.
The problem isn't so much that the label was rendered as an image, but that it's such a coarse image. It needs to be rendered at a much finer dpi (dots per inch) setting, because that low-resolution dpi seen in your example doesn't maintain the sharp detail needed for things like bar codes or very light type.
I'm afraid I don't know enough about your specific print process to offer much advice, except to say that if you do see any options for print resolution that seem to have low settings (such as 150 dpi), boost them to 600 dpi and see if that improves things. Also, if your printer is in any kind of Draft or ink-saving mode, cancel that out and go for higher quality printing instead.
05-21-2019 03:35 PM
Ok, I have seen this problem before.
Just so I understand, if you save the label to a PDF file, then open it outside the browser with Adobe, you are saying it looks perfect, even enlarged on the screen, correct? Now if you print that same file to the Citizen from Adobe (again outside the browser), the result is ragged edges as you posted. It this correct?
Do you have a laser or inkjet printer to output to, to see if you get the same result? If so try it, so we can narrow down the problem.
What OS and browser are you using?
05-22-2019 02:00 PM
that is correct, it prints fine on my dell 5100cn printer... looks fine within Adobe reader... just when printing to the label printer the barcode looks jagged...
again this does not happen with USPS labels or Amazon labels... just Ebay and Paypal, they most likely use the same rendering process
05-22-2019 02:01 PM