Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Local pickup in 10 days - do I mark as "shipped"?

Never had this situation before. European buyer is visiting California in 10 days, plans to pick up his item from me then. How do I avoid any eBay dings for late shipping? [The buyer has already paid.] Thanks!

Buyer request refund

Sold an item for $650. Buyer is returning the item. Is it possible for then to request a refund more than the purchase price?

Ebay! Your new label printing format is garbage.

Why do you guys keep making things so difficult? I have to click to go back to the classic version and it doesn't even set it so I can just automatically use it. This new format is trash and you need to get rid of it!

Fans doesn't fit and seller closed return

I bought a Corsair sp120 rgb fan from a seller and tried to install it to my rgb controller and it doesn't fit, I tried to request a refund but the seller closed it, is there any way I can fight this?

Resolved! Cost of having buyer return item is 800% higher than what I'd paid to ship

Hi - Sold two pair of brand-new $200 pants for $190. Shipped to Kentucky; cost was $5. Customer wants refund, pants don't fit. I'd mistakenly listed the waist as 34 when they were 33. He is in Sweden and says the shipping he paid was $180, though, so...

Ebay sides with Scammers

I am so disappointed with Ebay. They sided with a seller who sent my item to another name and address in my city. I was furious and Googled it and its happening regularly! Be aware! https://www.paypal-community.com/t5/Disputes-and-Limitations/Seller-...

Refunded item not sent back

Hello a while back I sold my Xbox for around 200 dollars and sent it to the buyer about a week after receiving the item the buyer contacted me and told me that a few things were wrong with it which was a surprise to me because I had tested everything...

Postal service returned item to seller the b/c buyer gave invalid address.

The Postal Service returned an item to the seller b/c the buyer gave an invalid address. The seller paid for the shipping. Now the buyer wants the seller to reship the item to the "correct" address. The buyer acknowledges that they made a mistake on ...

Entrega de Produtos

Dear I need to contact "Sending Transportes Urgentes" in portugal. To deal with the delivery of products. I already sent an email to the company requesting information, and I was not answered. Can someone help me make this contact in Portugal? Thank ...

eBay's new bulk shipping option keeps giving non-descript error messages

Ever since they updated the bulk shipping page, every time I try to ship anything (be it one item or multiple items) it says "An error has occurred, you have not been charged for shipping". I have no idea why that's happening and it is driving me cra...

Anyone else dislike the new way ebay is having us print postage labels?

I find it very confusing and harder to use than the previous version. Please switch it back.

Seller refunding via echeck? Anything to worry about?

I returned a defective item which I paid for with paypal balance. Two days after the item has been returned I received an email from ebay stating that seller has initiated a refund via echeck. Why would the seller use echeck and not just refund the s...

Return Request - International Buyer with U.S. Shipping Address

I had a buyer send me a request for return with the following message: "I am so sorry, but I think I have to return the item because the delivery ageny says they can’t ship it to my country. Is it possible?? I really want to apologize for the inconve...

vendedor desaparecido

Buenos días, el 7 de julio hice una compra, me llegó el mensaje y mi pedido de confirmación, luego el lunes 8 de julio, el correo me dice "Actualización del pedido" y me dice que ha enviado, pero no me dan dan el Número de guía para seguir el pedido,...

Resolved! 'Like new' when it comes to videogames

So I bought a video game that originally includes bonus rebeem codes for extra content. It was in the like new category now I know that "like new" is listed as something that looks as though it was just taken out of the shrink wrap and could pretty m...