iten returned but no case opened

[yhlml]

Hi

I'm getting ahead of myself but I wanted to ask " just in case"

I sold a  baseball cap. It was in excellent condition. I listed as not new because I didn't buy it in a store.  It looked as if was never worn. I got a message from the buyer that he is going to return the hat because it was all yellow and dirty inside and had hair all over it. If you look at my photos you can see the hat is clean. Even the white tag inside looks new and unused.  The hat was $24.00 I have 100% positive feedback, we never even buy a hat to resell if it's dirty. I told the buyer I will be happy to accept the return and refund his money if he would please provide me with photos of the yellow stains, dirt and hair. He hasn't responded and from the way his message sounded, I think he is just going to send it back without opening a case. If he does this I don't know what to do. Should I refuse the package? Thanks for any help. 

[princess_phones]

Do nothing yet. Most likely he is fishing, hoping you would offer a partial refund. You won’t get pictures of a hairy, dirty hat because there IS no hairy, dirty hat to prove.

If he does send pictures ask him to send the hat back to you and you will refund the purchase price when you receive it back. He won’t want to pay to ship it back so again, he probably won’t pursue it.

[emerald_door]

It's possible that he's planning to send back his old one and keep your new one.  If he opens a not as described case, you'll have no choice but to refund him.  

[yhlml]

I have photos of what I sent to him.  If he sends me an old hat Ebay will be able to see the difference. 

[lex-talon]

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@yhlml wrote:

I have photos of what I sent to him.  If he sends me an old hat Ebay will be able to see the difference. 

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If the buyer does send you another old hat, you will have to refund anyway. 

[myboardid]

If the buyer opened a return case, then you must agree to the return and provide a return shipping label.  If the didn't open a case, then just sit tight, as you've already asked for pictures.   Don't reply again unless a case is opened. 

I agree with the poster above that they are just trying to get a refund without returning the hat.   

[amdwrso-92]

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@yhlml wrote:

I have photos of what I sent to him.  If he sends me an old hat Ebay will be able to see the difference. 

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ebay doesn't look at "evidence". For all they know you took photos of a pristine hat and then shipped the dirty hat

[yhlml]

OK Thank you

[yhlml]

Only a loser would do that

[redlmc]

How can a seller protect themself from something like this?  I hold my breath each time I ship something hoping I do not get scammed.  

[johnrj1226]

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@redlmc wrote:

How can a seller protect themself from something like this?  I hold my breath each time I ship something hoping I do not get scammed.  

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Stop selling on the internet.  Even B & M stores get taken for a ride by scam artists & shoplifters.  i sold industrial forklifts  for a career and some buyers will try heir best to  get something for nothing.