12-24-2017 10:47 AM
hi all- quick question. I am a seller, but this has never happened before (miraculously). I bought a lipstick from a seller in Michigan, I am in Ohio. He shipped first class USPS and we all know how crazy/backed up the USPS is right now. The item shipped Dec. 13 but hasn't been scanned since Dec 16 arriving at a Detroit mail facility. On the 21st, I opened a lost package case with USPS (after a 70 minute on hold wait) and was supposed to hear something from them, but haven't. I contacted the seller just as an fyi, but told him I would do the usps legwork as I have experience with opening lost package cases (not for items sold on ebay but for other things). with them--and he is a very small seller. Anyway, guessing this lipstick may eventually show up. But if it doesn't, do I --as the buyer--get a refund from the seller? It isn't his fault, but it obviously isn't mine either. I highly doubt he insured the package, as it was only $15, so not a huge crisis. I will give it another week or so, but just wondering how it is handled on ebay if it IS actually lost in usps cyber space. thanks for your help. Merry Christmas + Happy Holidays
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12-24-2017 11:16 AM
12-24-2017 10:55 AM
Yes, you are entitled to a refund if the item never shows up.
With eBay, you have 30 days from the last estimated delivery date to open an Item Not Received claim.
An INR will not hurt the seller as long as they resolve it in the timeframe provided (3 business days before you'd be able to ask eBay to intervene)
If the seller does refund and it shows up afterwards (and you still want it), you can reimburse the seller through PayPal.
12-24-2017 11:16 AM
12-25-2017 12:09 AM
12-25-2017 12:23 AM
Give it a few more days..I ordered cat food on my Amazon Prime account..two day expected delivery..it was ordered on the 18th and I am not getting it till the 27th..lol...two day prime! yeah okay..
And I just want to say, you sound like a wonderful buyer..very patient with your seller...even doing the legwork for him..kudos to you!
02-09-2018 04:10 PM
In January 29 2018 I lost my item im mail