@pjcdn2005 wrote:
@orangehound I know that you use the gsp so have you had a buyer puts in a claim for lost gsp item or damaged item and if so, how have you handled it? I know that the system is supposed to recognize that it was a gsp transaction but I've read stories of where they didn't seem to take that into account so the refund was taken from the seller. I would think that if a nad claim is placed, the seller would have to contact ebay to explain the situation as ebay wouldn't know how the damage actually happened of if it is a seller related problem.
@pjcdn2005
Remarkably, I've only had one GSP claim in my entire history with them (maybe 250 shipments), so I speak much more from what eBay employees say than experience. That one claim was on a $2 part off of a $300 item, and because I showed the $300 item for reference, he thought he was getting the entire $300 item for $2 ... even though the title and description were clear it was for a part AND the buyer had to select the part from a drop down menu. You can't fix stupid. I don't fight small potatoes, so I refunded the $2 + $2 S&H, reported the buyer for low IQ, and moved on.
By the way, one of the most informative posts from an eBay employee regarding the GSP can be found here:
https://community.ebay.com/t5/Selling/Global-shipping-and-SNAD-returns/m-p/28983694/highlight/true#M...
