Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping question

I’m new to the selling community on here. I sold two barbies to two different people. Both Russian, going to the same town. Googled it Russian scams come up. Should I proceed with the sale or cancel.

feedback to seller

Pkg from China have second shipping label over the original so there is no tracking visible and no way to determine correct seller for giving feedback. Package must include a slip of paper with item ID so that feedback can be directed to correct sell...

Wrongly listed

Purchased a ring that was listed as a size O. I'm a q and knew it would need to be resized which is fine. Shops open today and took to jewelry store which shown me it's a size N do was listed wrong. It can't be sized to a q. Where do I stand on a ref...

Padlock image in front of items ordered???

Question, I sold 6 orders to one person, when I try to select one of the items for a shipping label there is a padlock symbol in front of each line? what does this mean? and why can't I select the item I want to print the shipping label for that item...

One data point of good news...

June 15, 2020, 12:37 pmDeliveredTHAILANDYour item was delivered in THAILAND at 12:37 pm on June 15, 2020. Not bad under the circumstances these days. It was a $30 replacement part traveling from Chicago in a First Class Package padded envelope. 10 da...

bulk printing & scan form

Hello, I want to print my labels in bulk so that I can print the scan form. My post office is unhappy about scanning the packages individually and they have asked me to print the scan form. I have tried several times but I get an error message. Any h...

Shipping a Life Magazine

I looked at several Life Magazine listings to see how much sellers were charging for S&H.Not surprisingly the rate was varied.Media Mail is out (I think).Standard Flat Rate seems to be what is used.I've seen anywhere from about $4.00 to $12.00 charge...

How to relist, so buyer can re-purchase.

I agreed, somewhat reluctantly to help the buyer get less expensive shipping. I'm told by Ebay to ask the seller to request cancelation, then cancel the order and re-list, pick a different shipper, so they can then re-purchase. Does this mean that I ...

Buyer falsely claims counterfeit

I recently sold an item of athletic clothing with the return policy that "buyer doesn't accept returns". The item was new with tags. The buyer decides that he doesn't want the item so he claims that it's counterfeit which is the only reason he could ...

FedEx denies Insurance Claim because BOX shows no damage.

I shipped a very fragile collectible from NY to California. I packed it in its original pre-formed, fitted, styrofoam container, then in its original box, then. bubble wrapped that box, then put it in a larger box surrounded by crushed paper. Placed ...

NO AUTHORIZED RECIPIENT AVAILABLE

This is a first one for me, after 22+ years on eBay: Tracking shows to Wyoming:Jun 10, 202010:17amNO AUTHORIZED RECIPIENT AVAILABLEI have already messaged this buyer twice, but no response yet. What else should I do?Apparently, only some minors in th...

DUN number

Can someone please explain what a DUN number is. I sold an item overseas and the person didn't sure Global Shipping Program and is now asking for a DUN number.

Combined Shipping Payment Has Not Been Set Up?

I want to use combined shipping but the buyer has already paid for the items separately but when use the bulk shipping option it says this To print your labels you need to first set up your payment accountsUSPS payment has not been set up yet. I have...

Sellers failed during covid-19

Buyer wanted to return item . He said it is wrong fit on May 9. I accept 30 days/free returns no problem. It is June 12, I emialed customer supprot to close case as it is past due And I recive answer like that Thanks for contacting eBay regarding the...