Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Do I have to refund?

I sold a perfume and clearly stated As is no returns. Do I have to accept the return and refund? Thanks

Two labels but double the cost?

I have just sold two tower speakers, with an estimated shipping cost of around $50. I understood this to be the cost of shipping the two boxes. However, as I currently understand it, because they come in two boxes, I have to pay for a separate label ...

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Did i get scammed?

Buyer claimed I sold the wrong item but I sent the exact item I listed, 11.5 shoe. The buyer said "description said 9" which was a lie. But I had no problem, I'll just issue a return. So I issued a return but haven't refunded them. The buyer was new,...

How can i do with this buyer?

He said the package was delivered and missing 3 pcs. I agreed to send replacement if he can send it back to us without paying extra money but he didn't want to do that. And now, he said he didn't received the package and open case on ebay, he just wa...

POSTAL SHIPPING DELAYS

I have had 5 parcels "take a tour of the country" in the last month. One was off the radar for 22 days. Another never showed up in the USPS System at all (after being scanned into the system at my local PO) and couldn't be tracked. I have happy to sa...

Item delivered to Kentucky instead of NY

I ordered an item from Chicago that was supposed to come to NY. It instead went to Kentucky with this message from USPS "ERLANGER, KY 41025 to 41025 ELOVATIONS. The item was signed for D KEARNEY." I, of course, did some snooping around and discovered...

Resolved! Paid Seller For An Item (including estimated shipping costs), Claims he is broke and can't ship it

Hello and thanks to anyone who took the time to read this. I spent about an hour searching for an answer but only got results of sellers who flat out refused to ship at all.I recently bought an item lot from a seller. A few days later he messages me ...

RETURN TO ME SELLER

I sent the order to the shipping address, but it was sent back to me AS RETURN TO SENDER. I have contacted the buyer and now I am asked to resend to the same address but Attention a different person? How do I print a reship address and I guess I will...

Resolved! Buyer requests a return, claims damage, sends item to wrong address. Mistake?

It's possible I'm making a mountain out of a molehill here.I recently sold a model horse, and upon its arrival to the buyer, there was a damage claim. It wasn't damaged in the delivery process, but purportedly the horse had "many scratches, shiny mar...

USPS media mail is way behind on shipping dates.

I'm a small time book seller and many book orders I've shipped out 3 weeks ago, via USPS media mail, have still not reached their destination. I've already had several cases stared against me, even though I print ebay labels with tracking and go the ...

Ebay Not Refunding Shipping Fees

I purchased 4 items from a seller with combined shipping. I had contacted the seller numerous times and they responded it was shipped, I need to be patient. This is a US seller in my state. Seller refused to refund me. After day 27 of only seeing a w...

Post Office loses package they're holding for pickup. How is refund request handled?

Buyer's package arrived at post office and was being held for pickup. When buyer tried to pick up, package couldn't be found. Buyer opened a refund request. How do I handle this and will refund come from Ebay since it's not my fault?

Need help, ordered product showed up broken, seller is being difficult

Ordered a RC truck said it was coming from CA it showed up not working. Filed a return, seller wants me to return item to China and will only offer a 60% refund. Seller says I need to pay the shipping. It's been 4 days since I filed a return request....

Resolved! Seller provided label without tracking and now ghosted

As the title suggests. I bought an item with free returns and decided to return it. The seller provided a label which I used and had no tracking because they picked the cheapest return shipping they could. I entered "0" as the tracking number on eBay...