ebay dropping request to help with item not received

[cappy52]

bought item on JAN  20    2020 seller gave track  number  shipper  fedex  say that item wasn't shipped   went to  ebay last  month started with ebays help that's it heard no more  seller wont answer email  

now what

[corvettestainless]

did you open a return/refund on ebay? (my ebay, purchases, right side- clicked 'cancel' or 'refund' etc.) 

[cappy52]

yes 3 weeks ago

[orangehound]

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@cappy52 wrote:
yes 3 weeks ago

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On the Item Not Received claim, did you "ask eBay to step in"?   You have this option after a few days of opening up the INR claim.

[cappy52]

Yes i did open a request 3 weeks ago seller not responding to ebay or me

[ed8108]

You need to Escalate your request now for ebay to step in & make their determination.

[cappy52]

Thank you

[haha-607197]

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@cappy52 wrote:

bought item on JAN  20    2020

seller gave track  number 

shipper  fedex  say that item wasn't shipped  

went to  ebay [3 weeks ago] started with ebays help

that's it heard no more 

seller wont answer email  

now what

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You will never be able to ask eBay to step in. You started your request too late, more than 30 days past the last estimated delivery date.

Although eBay still allowed you to start an Item Not Received request 3 weeks ago, you're just having a (one-way) conversation with your seller. eBay is no longer able to get involved.

Instead, if you paid with PayPal, open an Item Not Received dispute, and escalate your dispute right away to a PayPal claim. Do not respond if your seller contacts you now; just wait for your refund. http://www.paypal.com/disputes

Or if you directly paid with a credit card at Checkout, call your card issuer and file a chargeback.