Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Does this sound like a scam?

AN item was purchased from my husband in November. It was shipped immediately, well packaged and sent with tracking number. It was received by the buyer and we heard nothing more. Three weeks later a hold hit his PayPal saying that "box was damaged" ...

What do I do? Buyer got product but not bonus product.

So I sold a Line 6 pedal board on ebay and it also came with a backpack. I shipped both in separate boxes and the buyer got the pedal board but not the back back. I shipped it from Washington to Miami Florida and the backpack made it's way all the wa...

Buyer miss used the Return Policy!

This buyer Returned my snow globe because the USPS cruched the box/item in transit to her house. She asked ebay for a return label, but didn't tell ebay what happen. After ebay received notication that I recieved the package ebay gave her money back....

Refunds

A buyer opened a refund request, I am the seller. They returned the item already and ebay already removed the money from my paypal before I even received the item back. Now the refund is still open. Will I be charged a 2nd time if I complete the refu...

Buyer Claims Defect now I am stuck with a used item.

I will keep this short. I bought two lenovo laptops with plans to use the second one. I however did not end up using it, so it is brand new in box. The buyer is claiming "pages change without prompting and the cursor freezes until rebooted" I cannot ...

Resolved! Fedex Smartpost?

So I sold a pair of shoes Sunday and printed out a Fedex Smartpost label and adhered it to the box and put it in my local Fedex drop off box Monday afternoon. It's now Thursday night and the Fedex website still says the shipment is pending - the labe...

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Putting a USPS Small Flat Rate Box inside a Flat Rate Envelope: ethical or not?

I just went to ship something in a flat rate padded Priority envelope and discovered I was out. Decided to try to make a cardboard flat rate envelope work. I set out to find something to add protection before loading the item in the regular flat rate...

Resolved! Shipping costs, Fedex and Other

Hello all. I cannot figure out how some Sellers offer free shipping and don't get killed on cost. For example I have some fenders which are selling for around $700 on ebay, but when I check shipping costs, it will run me around $80-130/unit depending...

Resolved! Fedex hidden shipping fees

So it cost me 14.94$ to ship this package. Then, about a month later (package only took five EXTRA days to arrive, after they claimed it was never picked up) I get this on my Ebay billing "Tracking No: 783721748018 Bill Wt: 18.0 LB Addn Hndlg Amt: $1...

Paquete delivery al comprador no le llego

Buenas dias, el paquete aparece delivery, el comprador dice que no recibió nada fue enviado con USPS first Class. Debo regresar el dinero completo incluyendo envio pagado por el comprador?

I'd like to ask you for the return shipping fee after receiving it.

I bought the last robot vacuum cleaner.However, the product I received was returned to a product that had a problem that could not be charged due to the battery problem, so I got a refund for the purchase of the product.In the return invoice, I was c...

USPS Offering Extended Retention Period for Delivery Info For A Price

Hi---I was checking the delivery status on some of my sales. I print out a copy of the final tracking showing delivery. On some of my items that showed tracking delivery (I think it was where delivery was weeks ago) USPS offered extended retention of...

Resolved! What to do, if the seller did not provide the tracking number?

Hi! Please, help me, I don't know, what to do. The seller did not provide the tracking number after the 5 days from the day I purchased the item. I wrote to the seller several times and asked him about the number, but he didn't answer at all. I tried...

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