eBay is only great if...

[ateliermcmillan]

...you never have serious issues.  

To its credit, I do make a lot of money here; however, when something goes wrong, it is the worst hell imaginable.  

The worst part is that the interests of sellers aren’t truly taken into legitimate consideration, and if anything goes wrong in an transaction, you’re going to lose by default...even if you are as honest as the day is long, and did everything correctly. 

That’s the really **bleep** bit.  

The other part is the horrific level of service.  On a recent return, eBay told me to: arrange for the item to be returned by the 10th, or else. They also told me to do nothing until the 11th while they conduct a further review. Both messages were sent minutes apart from each other, and from different people.  Zero clarification. 

Commence nightmare, and cue trip to the liquor store for a bottle of vodka. 

[simba6]

Well, the higher the summit, the longer the fall........   Most of the time however, things go well.

[bigdeals.etc]

... you are the buyer.

[mvls1]

I can see why you say it is a nightmare. Either of the two items would be a potential nightmare. We have more than one account and many higher dollar items on one of our accounts. Like you, we are always concerned that something could go wrong and end in disaster for that transaction. Fortunately, in almost 20 years, we have only had a couple. On our other accounts, we pretty much accept that any transaction that goes bad will end in a loss, refund, block and move on. Sorry you are having an issue with one of your sales. Don't forget to report and block the buyer if you are sure they are the problem. Good luck.

[lakefor94]

Any time eBay says "They also told me to do nothing until the 11th while they conduct a further review" , things will never end well.

Too bad you had to call eBay in the 1st place. 

[ateliermcmillan]

“...we pretty much accept that any transaction that goes bad will end in a loss, refund, block and move on.”

Truer words were never spoken.  As the old expression goes, it’s better to be slapped with the truth, than kissed with a lie.  

This is my first brush not only with a loss/refund/block, but also my first encounter with an individual not firing on all cylinders.  I kept my head all through our exchanges, but fighting the impulse to disclose my true opinion of them was like trying to hold back the Niagara. 

To eBay’s credit, they did fine-tune the details for me, and did so swiftly. 

Thanks for sharing your wisdom.

[oldwestgold]

It is simply part of doing business. Don't beat yourself up for that 1 out of a 1,000 customers that turn into a huge problem.  Do what you can and move on.  Good luck!