Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Refound and money gone

Where is the money.I pay with paypal some Car Radio. The seller want to refound the money for Radio damage. He refound but my money gone. NOT ON PAYPAL AND NOT IN MY CREDIT CARD.Who got my money?

I voided a label on 1/20 and still have not heard anything

I know the USPS is having difficulty with delivery times, etc, but I would have thought I'd hear something by now? Should I contact eBay or give it a few days yet? The status in my eBay is still "void requested". Thanks.....

Resolved! import duties video camera from Japan to US

Hi, I purchased a few things from Japan all from different sellers. My first item was a Hasselblad which was shipped via DHL and I was charged a duty of %5.8 The transaction was $1300 Then a Pentax camera shipped via FEDEX $200 no Duty charged I thou...

30 day return buyer pays return shipping

If I list something and accept 30 day returns with the option chosen that the buyer pays return shipping, do the buyers have to pay return shipping, or will ebay still make me pay for the return shipping? The items I want top list are used, and I wou...

Refund my money back

Hi Saba tesfamariam I buying and return I need refund or send me item hpone

FedEx Issues

Hello,I'm just curious if other are having issues with FedEx damaging their packages recently? I've been shipping with them for about a year, but in the last two months alone they have destroyed three shipments. Obviously I've filed claims, but they ...

Change shipping label format for USPS international

I just recently started handling my own shipments to Canada and my international labels are not printing the right format. I use a Zebra 3844-Z label printer with 4x6 labels. My domestic labels are correct, but the international ones are printing wit...

shipping - I think I messed up and need insight!

Hi, I am a low-volume seller and frequent buyer on Ebay and need your advice on a problem that I may have created. I had a purchase return and a sold item all done up with labels, etc. The post office was closed at the time that I went to mail these ...

Extend feedback time

Hello, Is there any chance ebay can extend the amount of time a buyer can leave a seller feedback? I haven't been able to leave feedback on multiple purchases because shipping was longer than 60 days. With all the delays in shipping due to covid. Ive...

Received broken items

What is the proper procedure when you receive broken items? I contacted the seller right away, and I was told it is my responsibility to go to the post office and file a claim. Is that correct? In the past, whenever I received damaged items, I was si...

tracking status not correctly shown in a return request

I started a return request 3 days ago I got the return label and use it to return the item using USPSthen i fill in the tracking number in ebaybut today I checked in ebay the tracking looks like strangeThe carrier info is not shown and seems not vali...

standard envelope

I went into my business policies and added this option, than someone bought a $190 card and selected this option. Consequently, I deleted it from my business policies:Am I doing something wrong in setting this feature up?A} I thought this was only av...

standard shipping envelope

Can you use an envelope size 5" x 7" with a cardboard insert for trade cards less than $20 and 3 oz? Ebay recommends their 6" x 8" paperboard mail jacket, would it be the same as the cardboard insert?

UPS shipping - how to start a claim

I shipped three packages for one ebay transaction via direct hand off to the UPS driver - somehow only 2 of them show origin scan and tracking. UPS directed me to file a claim to start a warehouse search but when I try to file a claim on UPS site as ...

Resolved! partial refund or ?

I bought a used laptop on eBay from a brand new seller.The auction claimed "Used LIKE NEW". Carefully maintained, no damage on keyboard or scratches on surface or display screen.It turns out that the ENTER key on the keyboard is broken.After charging...