Shipping

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Resolved! only one shipping option showing up

I have had this problem for a while now and I think I need to ask about it sometimes I want to offer two shipping options one example ispriority mail and fedex groundorpriority mail and media rate but I always now seem to get only one showing up in t...

Ebay wants me to edit the buyer's address

Hello. I have just sold an item and gone to print the postage label. Ebay tells me it suspects the address is wrong; I clicked on 'change it' but that didn't seem to do any good. Got through to the point where I want to pay for and print the postage ...

Resolved! Item sent through Global Shipping Program, falsely marked as delivered.

Hello everybody,A small item was sent from the UK to Israel via GSP.After three weeks I noticed that it is marked as "delivered", although it wasn't.As I understand, eBay is responsible for the shipping so I can't get any extra information from the s...

On a rectangular box which side is narrow? I made a bet because I labeled the longer side

I needed to label a long rectangular box with info on the box. I wrote on the long side of the rectangular box. But my manager said “narrow” side of the box which he explained was the side of the box if it’s facing you with length wise... I argued wi...

Cancel a refund

Hi I made a refund to a buyer through PayPal then went to cancel the auction on eBay but it also refunded the buyer. So it has refunded the buyer twice. Is there a way of cancelling the refund in eBay, as it can’t be done through PayPal? thanks

How to issue a partial refund when a buyer returned a damaged item

I had a golf club returned after the buyer said, "It doesn't work". The club was nearly brand new and the pics are the proof. When the club returned the head had a slight crack on it that caused it to start to separate from the face of the club. I wa...

I did an oops

So the first time ever the wrong label got on the wrong package. Nothing else got switched - one was an instore return and the other an ebay sale. I contacted the buyer about the mixup and apologized of course and said I would accept the return shoul...

Ebay scammer sellers using bogus delivery Bluecare Express to 'show' proof of delivery

I do not buy from ebay.com often. I learned of the bogus shipping scheme too late to avoid falling victim. It seems like the 'free shipping' offers, which do not disclose which shipping company is used, are more likely to allow this scam. I purchased...

eBay complicit in fraud

I sold a rare and very delicate piece of porcelain. I had the item packed and shipped by a reputable packer/shipper. I paid $60 on top of what the buyer paid to ship it. The buyer claims that the item arrived broken and are claiming that they cannot ...

Ebay THANK YOU!!!!!!

THANK YOU for listening and putting back the "custom SKU" feature on the shipping labels again instead of that darned Ebay auction number! I use that custom SKU to help identify properly th elabels with the items I'm shipping... Now I'd LOVE to have ...

$100 gone

I recently purchased a set of rear panniers for my bicycle. Everything went smoothyly except for actually getting the items. The seller won't respond in any to help resolve this issue and eBay's "support team" isn't and doesn't. So, now that the carr...

Buyer does not give tracking number for return

Hey guys I sold some jewelry and buyer wants a return I processed the return. Now the package is lost when he returned it. What should I do? My funds are on hold. Do I get my money?

"Print Shipping label" link not showing a label?

I got approval from the seller to return the item but when I click on the "Print Shipping label" link in my email it redirects m to a page stating "You got a refund!" I'm very confused, where do I actually get the refund label? Follow up - if it's th...

Voided Label Refund

On April 20th 2020 I voided a USPS shipping label, how long does it take to get a refund on a voided (unused) shipping label ?? It's been 11 days and NO refund for the unused label. Must be the USPS is still using crank phones & telegraph service. Th...

Buyer files Claim for a Refund for Item Not Delivered - Tracking proves otherwise

I have recently sold a very common item here on the platform - Mobile Phone Hard Cover - and the buyer in the first purchase got 2. I had forgotten after a while when I got the message where he said he never received the items but tracking proved oth...