eBay

katlazuli_booksandmusic · ‎07-15-2018

"Easy returns" ebay says. They judged the first return I've had in more than a year, a necklace valued at more than $75 and returned broken, broken metal that made the necklace useless. I have 100 percent feedback and a perfect record. eBay returned money to someone who somehow broke a metal bracket. They even thought that USPS was to blame when there was no complaint about the package. I tested the necklace after it was returned and realized what type of force would break a bracket that was there when the listing was photographed.

My point is: Why are our fees going into these returns? They don't care or do them right. eBay stores should be able to operate like other stores and do their own returns. Handling the necklace, it was obvious that an intentional force broke the metal. How can they judge these things?

We are paying for a returns department when, how many of you don't need eBay to decide returns? I have a perfect record and I can handle the buyer's nasty opinion of my refusal to refund her. It is my store and my merchandise. I think eBay owes me the refund money and I wish upon their returns department the sort of people who cheated us. Who needs them?

couldabeenworse · ‎07-15-2018

It is my store and my merchandise.

True, but you are sharing this venue with millions of other sellers. If eBay allowed sellers to judge their own returns, there would be sellers that SENT broken necklaces, then claimed the buyers broke them. The loss in eBay's reputation would affect all sellers, including the good ones.

eBay is trying to compete in a very buyer friendly marketplace, and needs to assure buyers that it is safe to buy here. Unfortunately, there are sleazeballs that will take advantage of any situation.

ladec_48 · ‎07-15-2018

Smh

Your listings say you take returns. That means you take them for any and all reasons.

ed8108 · ‎07-15-2018

The reality is that EBay drastically needs to modify the current returns policy to deter scammers and arrive at a greater number of just determinations.

couldabeenworse · ‎07-16-2018

@ed8108 wrote:
The reality is that EBay drastically needs to modify the current returns policy to deter scammers and arrive at a greater number of just determinations.

If you can come up with a way to do that without sending eBay's remaining buyers to Amazon, I'm sure eBay would be all ears.

Modern consumers expect that any problems in a transaction will be handled quickly, easily and without a fight. The merchants that provide that assurance will continue to lure buyers away from those who don't.

robot-hands · ‎07-16-2018

@couldabeenworse wrote:
I The loss in eBay's reputation would affect all sellers, including the good ones.

It already does.

katlazuli_booksandmusic · ‎07-16-2018

I have to to remain a Top Seller. I am 65 years and considering losing status as a Top Seller. eBay did not decide returns when I first began.

In this case, once I found out there was no more use for the broken necklace, I tested my strength in breaking a bracket. I had to pull at full strength for about 5 seconds. (I am healthy and carry loads of books). I concluded that it was probably a man who intentionally broke the necklace. A picture on the listing shows all back brackets in place; I showed them a photo of the snapped bracket that ruined the necklace.

eBay's return department cannot make these tests on merchandise and they don't care. Their returns department to me is as usefull as a broken necklace, once worth $75-150. Of course there are all sides to this but what I don't like is their lie.

They tried to say the US post office did it. They lied and said I had to prove that the damage happened in the buyer's house or hands. How can I prove that? They are operating on rules that were never written down because no one can prove anything that happens 500 miles away from them. They are a disappointment and have upset me because as a senior citizen, I was hoping to count on a good business.

It is hard to watch a nation crumbling and everyone going with another bad power.

whatmorefabric · ‎07-16-2018

This is not Ebay. Ebay takes credit cards and it is the CC companies that demand these liberal return policies.

Dishonest people are everywhere and I have not had 1 place that I sell at, including out of my warehouse, that I have not had issues.

Yesterday a woman tried placing her order over fabric that I had cut. When she first came, I put the cut fabric to the side and told her this was someone's order. I cut her fabric and as I was getting a bag, she took her pile, placed it over the other pile yelling that she did not need a bag.

It is part of the cost of doing business. Unavoidable no matter where.