eBay calculated wrong shipping

[inquiringmindswanttoknow]

I am totally beside myself.  Ebay shipping matrix is way off, and has been for the past 2 weeks or so.

I use calculated shipping, with box dimensions and weight provided.

Ebay charges my buyer the calculated shipping, and then when I go to print the shipping label it is charging me anywhere from $2.00 to $12.00 more than my buyer paid for the shipping charges.

I do have a $1 or $2 handling fee to cover a portion of my expenses and insurance, as well, so there is something very wrong here.

I thought maybe I had somehow put in incorrect information, but in checking , found everything was entered correctly.

Have been in corrospondece via phone with eBay regarding this problen 3 different times in the past 24 hours and have gotten different responses each time.

Today its "EBay does not have anything to do with the amount quoted for shipping."

Wants me to deal with FedEx and/or USPS

Anyone else experiencing this at this time?  I refuse to ask my customers to pay extra shipping, as they purchased according to what they were quoted for shipping charges.  This is not their problem.

Help... I am going broke!!

[oldschooldeuce]

I can assure you after 15 years in the parts business, there is no user error after shipping thousands of items all over the world.  The fault lies in the eBay calculator itself, as yesterday I used the ebay calculator for fedex for a large item we sold that was over 50" in one dimension, and then logged into our Fedex business account to get the same quote with all of the exact same info, and the difference of identical quotes was over $91.  

We have been overcharged on over 30 shipments now.  If fedex overcharges us, a quick 3 minute phone call, and the refund for the difference is processed.  When its shipped through ebay, they can't do anything for us because we do not have the eBay Fedex shipping account number, so if they refund us, ebay gets the difference returned to them, and they keep it.  I have now talked to three other business owners in the same industry, and this is now happening to them as well.

[kh-ornesh]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread HERE.
Thanks.