eBay Standard Envelope Program: Customer Facing Documentation

[sanfordsherman]

While we sellers have two clearly documented pages provided by eBay that dictates how the Standard Envelope Program works, there doesn't seem to be a page that explains the information from a buyer's point of view. 

Every now and then, I have to explain to a customer why their $25 postcard can't be shipped "the cheap way like the last time" (when they bought a $5 postcard), or why a combined photograph order of $60 doesn't qualify. Some understand; others think I am trying to pull a fast one. And really, neither eBay page explains the details in a simple, buyer focused way, so sharing a link wouldn't do much good. I strive to do right by my customers, but this creates a little unnecessary friction.

Can anyone point me to official eBay documentation that would help in situations like this?

[1786davycrockett]

@sanfordsherman 

How 'bout this? --

"See some of the benefits of using eBay standard envelope below: 

• Save up to 70% vs. USPS First Class Mail Service
• Integrated tracking and easy to print using eBay labels
• Shipping Protection plans up to $20 on single items, and up to $50 on combined orders, in case of loss or damage in transit
• You can drop your shipment off at USPS locations, USPS Blue Box collection bins, or in your mailbox"

The complete text can be found at https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=...

[jonathanbrightlight]

@1786davycrockett  That’s still very much presenting the seller’s benefits from the way I read it. I agree that a buyer focused page about the ESE would be very beneficial.

devon@ebay  could you pass the suggestion from @sanfordsherman  on to the appropriate team?

[devon@ebay]

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@jonathanbrightlight wrote:

@1786davycrockett  That’s still very much presenting the seller’s benefits from the way I read it. I agree that a buyer focused page about the ESE would be very beneficial.

devon@ebay  could you pass the suggestion from @sanfordsherman  on to the appropriate team?

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Hey @jonathanbrightlight! I will be sure to have this suggestion sent over to the Shipping team!