eBay Guaranteed Delivery Has Arrived

[kenny40387]

Buyer contacted me saying said package was said to have been delivered in or at her mailbox, she did not find it. What is my responsibility now?

[ed8108]

Advise buyer to contact her local post office to undertake a GPS for the delivery location.

Misdelivery sometimes happens.

Hopefully the package will be located.

When tracking confirms delivery your responsibility has ended.

[orangehound]

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@kenny40387 wrote:

Buyer contacted me saying said package was said to have been delivered in or at her mailbox, she did not find it. What is my responsibility now?

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It depends on what responsibility that you want to take on ... eBay and PayPal simply require the tracking to say that it is delivered.  It is the customer's responsibility to provide a safe delivery location for the package.  But, if you want to also take responsibility for porch pirates and forgetful customers, then you can offer to replace it or refund ... you don't have to, but you can if you wish.

If you decide that it is the customer's responsibility, you can still try to help them locate the package.  Here are some initial steps.

1. Verify with the customer that the address provided by the customer was correct.
2. Describe the package to the customer, for they might have been expecting a different type of package.
3. Have the customer check with other household members to see if they have seen it ... ask neighbors if it was mis-delivered to their home.