08-13-2020 01:25 PM
See agents are time limited. If a response takes awhile to type, you can get a session terminated quite quickly. I guess their system does not show them you are typing. Fix needed.
08-13-2020 01:35 PM
Use a text editor to pre-fill your question then copy and past it.
08-13-2020 01:39 PM
If you have a problem that isn't related to your account there are people here that can probably help you.