Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Who Pays Shipping when Buyer Returns Item?

Who pays return shipping when the reason for the return is the item arrived with some metal components swapped for plastic ones, compromising the strength and performance of the item?

My ebay order disappeared since July

I bought a game in July and everything was fine until the location stopped exactly 15 days later.I have contacted the seller since then and he also has no information, Ebay's twitter told me to contact the seller but there is nothing to do. I can't a...

Late shipment rate

Hello there, Does anyone know how long a late shipping rate, stays on your record? One month, 2, 3 or a year? Thank you

Shipping not paid

I want to know that the buyer paid the price for the item but the shipping I did not receive in my PayPal what should I do now??

Problem with my refund and end date is today

Hi to all.I hope everybody is fine.Today I just ask ebay to step in for a refund case that I have and is pending.I had wait the days to my payment be clear and get it back in my account.I receive a email telling me that I need more time to receive my...

Parcel redirect scam!

Hello All, Recently I've purchased an expensive Fluke Scope meter ($1350.00usd) from a seller in the UK (Russian) I repeatedly asked for a tracking number as when I reviewed her feedback on this suspicion and found around 50 positive feedback's for b...

Tracking ALERT "Processing Exception"

This is a new one for me. USPS website results for Tracking #9405508205497507328368 comes back with big red ALERT and further info says Processing Exception whatever that means. Ebay tracking just shows Processing Exception. I started the help find m...

The seller sent a replacement, but eBay issued me a full return saying the seller didn't respond?

https://imgur.com/2hY27iVBelow are the three emails I received this morningHi (Buyer),You have asked us to step in and help. We'll make a decision within 48 hours.We'll get back to you within 48 hours. You can view the details of this case in the Res...

Bought item. Never got tracking number, and found out that the listing was removed.

Hello, I'm a new buyer, and I recently spent 160$ to purchase an item off of eBay. Essentially what happened was this: I bought the item, and paid eBay. When I checked my bank account, I saw that the funds had already been removed from my account. Ho...

Marked Down for Delivery Times Out of Our Control

Hi There,Hope you are well.Just wondering how everyone else feels about this situation?I have never had an issue with eBay and the Customer Service I have received has always been excellent.However, I would like to put in a formal complaint on how eB...

Penalised for late delivery?

Hi There,Hope you are well.Just wondering how everyone else feels about this situation.I have never had an issue with eBay and the Customer Service I have received has always been excellent.However, I would like to put in a formal complaint on how eB...

Possible Damage by Courier to Item

Hello everyone. I sell used vintage sewing machines, among other things. When I list a machine, I also create a video on our YT channel showing how to thread the machine and that the machine is functioning properly. I provide a link to said video ins...

False claim to get refund

Buyer initially stated that the item was not in good condition but then messages me and stated that It was for another necklace ( not the one she purchased from me ) but say it doesn’t fit her but the length was stated in the description area. Bottom...

global changes my shipping to free

My listing charges flat rate fee, but some times when I accept a best offer through global shipping program it changes it to free. Not even sure if my sold item will be shipped to Kentucky or if I have to ship it to the buyers country. Doesn't happen...

Resolved! Scammer pretending to be me

So I will try explain everything, I bought this item on 23rd of October seller marked it as shipped with wrong tracking number it has been delivered 22nd of October somewhere else. So I haven't got my items. I want refund. Moreover seller is a scamme...