eBay Automated Returns

[covershield]

How has Automated Returns destroyed your customer service?

[orangehound]

If you want to have a customer service period, set it up so that you have to provide an RMA ... that gives you a day or two to interact with the customer.

[mam98031]

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@covershield wrote:

How has Automated Returns destroyed your customer service?

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You need to go to your site preferences and review  your return preferences.  Make sure they are set up the way you want them to be to avoid this.  With the requirement of having an RMA number as the other poster suggested.  This will prevent this from happening again.  But review your settings.  That is VERY important.

[top5mobile]

Not only that, I am unable to provide my own label for buyer to return. Nothing good about it - no communication with buyer, loosing money, unhappy customers.

I did the returns set up under The "Site Prefferences" - it doesn't work. Tried different scenarious - nothing works. All returns are approved automatically with any reasons for returns, no matter whos fault it is buyer's or seller's.