Shipping

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Was sold lost or stolen phone, requested return, when get refunded?

I was sold a lost or stolen phone on ebay. I've requested a return from the seller as I just got the phone yesterday. I called ebay and they said the seller has 3 days to respond before they can help. So if the seller doesn't respond, what happens, a...

Help for shipping cost refund

Hi; I have refused an order because the item description wasn't true. I asked for a return and it has been accepted by ebay. I didn't received shipping label from the seller, and it was write that I could send the item back and being refunded. Now I ...

Resolved! Item Shows Delivered, Buyer Says Not Received

I have a buyer that shared with me yesterday, via eBay messages, that they have not received an item that tracking indicates was delivered on Dec 3rd. They have not opened an INR. They have checked with some neighbors and nothing. I have already made...

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Resolved! Buyer wants me to ship to a Hotel address and to a different name - High-value item!

Hello all, A buyer very recently bought a Brand new laptop from me (over $850+) and also made the payment almost immediately via paypal. When I was ready to ship the package, the address in ebay/paypal shows a hotel address somewhere near my locality...

Is it possible to refund the label fee when quitting the return request after return request and ge

After purchasing the product, I requested a cancellation for the item being delivered. At that time I was informed that it cost about 34 dollars as a label fee. But today I quit the cancellation and I received orders as usual so I requested a return ...

Must do a Return through Ebay...

My first time returning an item, a DVD set. Description read it was US coded, but product read it won't play in US dvd players when I received it. I contacted the seller, he said it was an honest mistake and I could return it for a full refund. I put...

Not refund from seller

Hi! I opened a return case last month & seller accepted. I posted to the seller last month & arrived on 6/12. I contacted the seller but he didn’t reply. eBay showed that let us know if the seller not refund. I come from Hong Kong. I can not call eBa...

Item hasn't been shipped

I'm sick of these sellers that take your money and then do not ship your item. Then you have to jump through hoops to get your money back. What na waste of time. I bought an item and they haven't shipped it in 2 weeks. There is no place on ebay to co...

not delivered item

HiI buy a item from a high recommended seller, but the USPS returning the item with no explanation, now ebay say no longer covered by eBay Money Back Guarantee. i sent message to seller, but he don't answer. i'm getting worried

Was trying to send a secret gift to a friend!

I recently purchased a teddy bear that I wanted to send to a good friend as an anonymous surprise. Of course, I would not use my shipping address but used her shipping address instead. Then, I started to get worried after I had already mailed it yike...

Seller not responding

“Item paid for”...at first the seller responded very fast...but after I bought the item. Nothing for 3 days...just curious as to how long I should wait to do something idk if it’s something “scammers” do so the time limit to “take action” has passed ...

This Smells Like a SCAM?

I sold an iphone today 12/15 and got this message from the buyer through messaging:Thanks so much for interesting auction it was hard to choose the present for my friend ,, i think my friend will love this also please make sure to send item my friend...

Need some help with delivery

Hello everyone.I need some help figuring out what the delivery tabs mean, if someone wouldn't mind helping me out I would be very grateful.I live in France and I am french, hence I am having some trouble deciphering what this all means.Does this mean...