does anyone else reward customers for not lying in the returns process

[peter-green]

yeah...………….I thought I would put this out there

I get my fair share of returns...…….maybe 20 a year

my flat shipping rate in the USA is only $5...…………….most of my labels are for 6-8 ounces and cost me $3.50

the automated return label system gets my package back to me for $3.50.............i think its peanuts

where am I going with this you ask............

when the buyer chooses "does not fit"  I do not have to return the original shipping

i like to do it anyway............only cost me $5 and I tend to think doing  the unexpected is rewarded with a customer who will come back for more

by the way...………....its not always easy to tell what my parts fit,it came back without a trace of use or installation damage.

any thoughts on doing this

[lintbrush*]

It depends on the cost of the item, cost of shipping, my cost, and the buyer's attitude.  

[johnrj1226]

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@lintbrush* wrote:

It depends on the cost of the item, cost of shipping, my cost, and the buyer's attitude.  

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Do the  same  thing.    Really  can't  say I have  had  more than 5  or 6  returns out of 1537  shipments since 2010.  Most are for can't fit issues (clothing items) and only one item for Not As Described.

Only once battled with a buyer that requested to  return an item I just  say "Return  for Refund".  I won the battle in the court of eBay.

[myboardid]

Refunding when not necessary is a poor business practice.  Exactly how many of these buyers have returned for more purchases?  Did they return those new purchases also?