combining 2 different orders to the same buyer

[cmartin920]

A buyer has bought 2 different items, but not together, so there are 2 shipping costs. She wants them shipped together.I have not printed labels yet. How can I put them together. so I can mail them together?

Thank you!

[richard1rst]

Yes, you can ship them together.

I do it all the time and then I refund the excess postage back to the buyer. I consider that to be good public relations and it leaves the buyer with a good feeling. Maybe they will buy more.

Bring up one of the sales and print the label changing the weight to what is the total of everything.

Then open the sales ticket, scroll down and copy the tracking number.

Then open the second sale and click “add tracking number” and paste the number you just copied.\

That way both sales get a tracking number protecting against non ship defects.

ISSUE THE REFUND THROUGH PAYPAL not eBay. Paypal gives you the option to select exactly how much of a refund to give. With eBay it appears to be an all or nothing refund.

The only potential problem is if both items are physically large. Putting them in the same box might cause dimensional pricing to kick in and there will be no savings. In fact it might even cost more than sending them individually.

I have also had a problem with small items. If individually they can go by first class mail but together they weigh over a pound and have to go Priority Mail that also sometimes makes it more expensive to ship together.

[johnrj1226]

You can combine all the items a buyer bought from you in a 30-day period into one invoice.

Go to My eBay > Sold > Awaiting payment. Choose the items you want to combine into a single invoice, and then select Send Invoice. If you're having trouble sending a combined invoice, make sure Use Checkout is enabled as your Checkout Preference.