christian

[cbpa1979]

necesito ayuda

realize una compra y el vendedor nunca respondio, Ebay me dijo que no podia hacer nada ya que paypal era el encargado, me comunique con pay pal y ellos confirmaron que no tenia ningun disputa con ellos, luego al informar a ebay estos no han hecho nada, ya el vendedor no esta mas en ebay ni el articulo.y no puedo hacer un reclamo ni poner el numero de articulo ya que el vendedor y articulo no existe

[48hrs-clothing]

I have used google translate and following is my understanding of your OP.

Re: Made a purchase and eBay told me that PayPal was In charge.

I assume this is less than 30 days ago.

Re: Contacted PayPal and they confirmed that I had no dispute with them.

I am not clear as to what your question relates to as your OP and eBay and PayPal's response to you              suggests that NO Payment was made or payment did not go through.

Your OP suggests you used PayPal to make the payment and you MUST check your PayPal account to make sure that payment went through. If you used Credit Card then check your credit card to make sure that payment went through.

Check your eBay purchase history and if order was completed and payment went through then this order will be there and as you have not received your item then on this order open an Item not received case.

If order/ payment was more than 30 days ago and eBay does not allow you to open an item not received case then you can open item not received case with PayPal or with your credit card issuer, whichever one you had used.

Please translate your message and post in English as this will greatly improve your chances of getting some excellent help and advice from buyers and sellers who respond on this forum.

[wastingtime101]

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@cbpa1979 wrote:

Google translation:

I made a purchase and the seller never responded, Ebay told me that he could not do anything since PayPal was in charge, I contacted PayPal and they confirmed that I did not have any dispute with them, then when informing eBay they have not done anything , the seller is no longer on ebay or the article, and I can not make a claim or put the article number since the seller and article does not exist

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If eBay told you that you can't open a claim through eBay because "PayPal is in charge," that sounds like you already opened the dispute through PayPal. Go to the PayPal resolution center. Do you see a dispute there? If you don't, then open one.

Google translation:

Si eBay le dijo que no puede abrir un reclamo a través de eBay porque "PayPal está a cargo", parece que ya abrió la disputa a través de PayPal. Vaya al centro de resolución de PayPal. ¿Ves una disputa allí? Si no lo hace, abra uno.

@cbpa1979