changing address after shipping

[tropicalmaster]

I have request to send item to Ecuador.

I sent the item on 21st of September using EMS from local post office.

A week later, they informed me that the package is halted and will be reshipped using DHL because the post office don't have own shipping network to Ecuador.

I explain it to the customer. However, he doesn't want post office to send the item using DHL since it will charge him a really high taxes and wants to change shipping address to his US address instead.

I have put tracking information in ebay (to Ecuador).

What's the best way to solve this issue? changing the address or cancel the transaction?

Is it possible for the customer to change address via eBay?

I also paid ebay invoice already. If I refund the transaction, should I get my money back?

Thanks guys!

[lja440]

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@tropicalmaster wrote:

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@missjen831 wrote:

Cancel the transaction using the reason “problem with buyers address” & relist. Let the buyer know you are doing this & send him a link to the listing so he can repurchase with the correct address. 

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So it's all now settled. This was exactly what I did.

I managed to reach the buyer and arrange the repurchase by relisting the item.

eBay also refunded my previous transaction.

additional note: I believe we can not change price for cancelled items. We need to relist the item.

Steps are:

- make sure the item is recollected / able to be recollected from the post office

- refund buyer from paypal

- cancel transaction from ebay (to get your transaction fee refunded)

- contact buyer to arrange buying time and relist item

Thanks guys for all responses. Appreciate it a lot!

Warm regards,

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Doesn't this still leave you in the hole for the original purchase? Where did the refund come from? Was it from your account?

[missjen831]

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@lja440 wrote:

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@tropicalmaster wrote:

---

@missjen831 wrote:

Cancel the transaction using the reason “problem with buyers address” & relist. Let the buyer know you are doing this & send him a link to the listing so he can repurchase with the correct address. 

---

So it's all now settled. This was exactly what I did.

I managed to reach the buyer and arrange the repurchase by relisting the item.

eBay also refunded my previous transaction.

additional note: I believe we can not change price for cancelled items. We need to relist the item.

Steps are:

- make sure the item is recollected / able to be recollected from the post office

- refund buyer from paypal

- cancel transaction from ebay (to get your transaction fee refunded)

- contact buyer to arrange buying time and relist item

Thanks guys for all responses. Appreciate it a lot!

Warm regards,

---

Doesn't this still leave you in the hole for the original purchase? Where did the refund come from? Was it from your account?

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I’m not sure why it leaves him in the hole? He got the item back & refunded the buyer. The buyer is going to repurchase the item. 

[lja440]

Because the item shipped on 9/21. On 10/4 they were talking recalling the package, I don't see any referance to actually haveing the package back in their possesion, refund on 10/5.

[missjen831]

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@lja440 wrote:

Because the item shipped on 9/21. On 10/4 they were talking recalling the package, I don't see any referance to actually haveing the package back in their possesion, refund on 10/5.

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In Message #11 he says he has the item back in his possession.

[lja440]

Sorry I didn't see that one.