Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Return Policy Challenges

Hi, I'd like help from those who have more experience. I purchased a headset that was listed as new - it came not new as it was missing the charger. The seller apologized for the mistake and I received a prepaid USPS label to send it back. Today I go...

Not able to register refund claim

On 14th June 2018 I bought an item. Ebay unexpectedly closed the sellers account without returning my money.The seller is not traceable. On correspondence, ebay customer service asked me to wait till 19th July 2018 till the shipment receiving date is...

Seller is not responding

Hey,i orderd RAM for my computers,i'm waiting already 3 months,seller told me that he could return my money back ,i told him to return my monec because i haven't got my item,i'm writing him every day! but he's not responding from 17 july to today! Pl...

return/refund fiasco

I am writing to vent a bit but also to see if anyone else has had this experience. A buyer complained about a shipment. I apologized and told her she was welcome to return it and to please do so as I didn't want her to be disappointed. This is where ...

Ebay glitch over charged for shipping. Buyer paid it. What should i do?

This happens to be a GSP sale, but that doesn't really matter. Customer bought 4 items. Shipping is listed and set up properly, it's $8 for the first item, $4 for each additional. It charged the customer $32 instead of $20. The customer paid it. Shou...

Anyone else having this problem? Ebay labels not printing April 22, 2018 and April 23, 2018

I have wasted several HOURS trying to print Ebay USPS labels in the past 2 days. Has anyone else been having this problem? It goes to my Paypal screen, I accept the charges and click continue, but then I get an Ebay message: "System Unavailable. Plea...

What are guidelines in regards to this case?

I’m trying not to be a d#ck in this circumstance but I purchased a replacement mounting cup for my dashcam which was shipped via free 2 day air. The seller did ship the following day but somehow a package being sent from NY to VA left NY, Went straig...

Postage label generator down?

Hi everyone, I'm having trouble generating labels for sold items, is it just me?

ebay enables criminal behavior by buyers

My 16yo son made the mistake of believing that he could sell his bike on ebay. He included photos and an accurate descriptoion and, naively, thought that selecting "no returns" meant something.He shipped a highly modified and high performance mountai...

Anyone using Auctane having outage problems?

Auctane has been down for me since yesterday morning, I cannot get a response from support. Anyone else having problems using their shipping service?

Should I cancel a transaction(seller)

I just listed my first item, a knife roughly 2 lbs & 16 inches long. I offered free USPS priority shipping but made the mistake of not listing it as a USA only buyer/no international shipping. Wouldn’t you know it the winning bidder lives in Vietnam ...

Resolved! Buyer request return but won’t reply to message

A buyer requested a return said it did not match description. It does. So I uploaded a picture of description showing her where it states what she says it does now and I messaged buyer asking to send me a picture of item so I can be sure I didn’t mak...

returns

hi i recently sold a golf club on ebay..i had previously bought from a reputable golf dealer also on ebay...my buyer says the club is fake but can not provide documentation to show that....he wants to return it and ebay say i have pay shipping...is t...

I voided a label yet the tracking number is still there as if I hadn't.

I don't want to print the label because it has been voided. Last time I voided a label the tracking number disappeared and the item showed that I still had to ship. What to do?

Is it possible to have someone open a parcel bag at the GSP address to then process the contents.

Hello, Lets say you have sold 5 small items that are heading to the same eBay GSP address.Your package them up and label them individually with the correct eBay seller ID and code given to post.You then take those 5 items and place into a parcel bag....