buyer returned the item but did not request for a refund

[cathyflower84]

Hi,

I took a chance and sold an item to a new ebay user and the payment was instant. However, 2 weeks later, I received an item back without any messages or refund request. I sent her a message saying that she will need to request the refund in order for me to process the refund. I do not know if I should wait until the buyer request the refund? I am pretty new to ebay and I am still learning. Can anyone help me?

[kensgiftshop]

You can cancel the order at Buyers Request and refund the buyer.

[phcd1]

---

@cathyflower84 wrote:

Hi,

I took a chance and sold an item to a new ebay user and the payment was instant. However, 2 weeks later, I received an item back without any messages or refund request. I sent her a message saying that she will need to request the refund in order for me to process the refund. I do not know if I should wait until the buyer request the refund? I am pretty new to ebay and I am still learning. Can anyone help me?

---

Why would you do that? I always let sleeping dogs lie. Anything you write can and will be used against you at eBay. Also, I NEVER suggest buyers open a case for something I can handle myself.

[phcd1]

---

@kensgiftshop wrote:

You can cancel the order at Buyers Request and refund the buyer.

---

The OP runs a risk of a defect doing that (unless they have something in eBay messages from that buyer to cancel), someday (soon) eBay is going to catch on to that. Also, the OP can't do a partial refund so they are out the original shipping by doing that.

[duchess-at-speakeasy]

Was the package returned as undeliverable or perhaps misdelivered and rejected by a recipient other than your buyer? If so, asking the buyer for a "good" address is preferable to simply making a refund without communicating. Perhaps the buyer isn't even aware the package came back to you. But if the buyer does not respond within a few days (allow for holiday weekend delay), then you can initiate a cancellation and refund citing "problem with buyer's address." ~~C~~

[green-night]

I took a chance and sold an item to a new ebay user and the payment was instant. 

Is there another option? 

[green-night]

Best offer, I see.