Shipping

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USPS package is "missing" Scam

Recently I bought a Samsung Galaxy s7 with a bad IMEI number. They sent me a tracking number. All through the week, the tracker said that it was "Acceptance Pending". And today (October 6th) they sent me an email that said that the "Package was lost"...

Buyer Requests refund on shipping when shipping was FREE

So here is something I have never encountered - I sold an item for $9.99 / free shipping. I made a mistake in the listing indicating Priority Shipping instead of First Class. I did not think anything about it when the item sold as it was free shippin...

Is it wrong to want a refund for a watch that the latch won't stay closed!!!!!

Received books that I did not order--with ebay tag--and can not use the contact ebay

Padded Flat Rate envelope

Today I printed a padded flat rate envelope. The price to print was $6.50. It was previously $6.30. Were there any postage increases by ebay recently?

eBay-branded shipping supplies coupon question

where is it and when is it issued?

Resolved! Wrong FedEx prices on my listing

I've been selling smallish items on eBay and sending them via USPS. Now I'm selling a computer, so I researched the shipping options and saw that FedEx has terrific discounts for eBay sellers. So I chose "FedEx Ground or FedEx Home Delivery" as the s...

Resolved! Problem with cantankerous buyer on shipping

The customer bought and paid for my item. The specified shipping was USPS ground and calculated to her home for $23.48, which she paid with a note that she wanted it changed to FedEx which would be $16.25. On PayPal I can only ship UPS or USPS. I was...

Buyer Initiated a Return and Complete Refund but Now is Holding Item Beyond Return Date

I recently sold an item to a buyer. On September 21, the buyer requested a return and complete refund because he felt that the item was defective. On September 25, I approved the return request and sent a shipping label. EBay asked the buyer to retur...

Resolved! Padded Flat Rate Envelope

Today it cost me $6.50 to print a padded flat rate envelope. Since the last postal increase in Jan 2017, it was $6.30. When did prices increase?

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I have sent a parcel to the buyer, to tracking the goods are delivered, but the buyer says that he hasn't received how to be in this problem, I compensate money and I am left without goods how to believe the buyer that he hasn't received item, it is ...

Resolved! i need help

I have a problem with a client. he is threatening me to leave a really bad feedback if I don't refund 50% of his purchase. and he wants to keep it the product.In attached you can see the last message that I received from him. please, somebody, help m...

Resolved! How to ship via UPS after the buyer mistakenly checked off for USPS?

The listing offered two shipping options: USPS Parcel Select and UPS Ground. Either way the cost was high as the shipment to buyer would go from east coast to west. Buyer asked if there might be a lower cost shipping option. I advised that the best o...

Can I Reuse a Shipping Box?

I have a few barbies that I still have the original box that Mattel sent me the Barbie in. If I sell the barbie doll, can I mail it to the buyer in the same Mattel Box that it came in? It is a branded box.

Expensive Lesson Learned - Buyer Scam, Customized Items and Return Policies

I'm putting this out here in hopes that it will help another seller avoid the stupid mistakes I made trying to accommodate a buyers request. Long story short ...A buyer contacted me asking for 5 of my leather products to be heavily customized. I agre...