Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping costs reversed buyer paying less than Sellers Discounted Ebay's shipping costs

Are other seller's seeing this? In the last few weeks I have an item that I ship out 3-5 per week where the shipping seems to have reversed itself. IE the buyer is paying my discounted rate or lower and when I go to purchase a shipping lable through ...

USPS says item delivered but Buyer says it never arrived

I am the seller. Buyer says package never arrived. USPS did not lose the package. Tracking indicated that it was delivered. She said she didn't receive it. She could be lying, it could have been stolen, it could have been delivered to the wrong house...

Resolved! Refund after buyer wrote name in marker?

A buyer bought a ($60) 'text' book - I had just bought it new and forgot to put in description that I had put my first name in pale pink highlighter on the bottom of the book - buyer messaged and said she needed the book and it was ok.Then the buyer ...

How do I change the tracking number on a return?

I received the wrong item from a seller and requested a return. They issued a label via the return request, but that label was addressed to ship to me, so they sent me another return label through an ebay message. When I went to mark the return as sh...

Zebra Printers - Power Supply Voluntary Recall

Fyi for Zebra Label Printer owners, check into Zebra's voluntary recall of power supplies to see if your power supply might be affected. ZP450: https://www.zebra.com/us/en/power-supply-recall-zp-ups.html ZP500Plus, ZP505, ZP550: https://www.zebra.com...

Penalized for to many returns???

I order many jewelry items from other Countries... It’s basically a Gamble... Some items are spot on Fabulous... Others are Not even close to looking like the Photo posted... Some state that the item is 925 Sterling Silver and when they arrive they a...

Buyer wants a refund on an item ( no refunds accepted and supposedly ordered on accident )

The buyer payed through PayPal so I packaged and shipped the item same day. The day after he requested a refund saying that he didn’t mean to buy the item even though the bid came in 5 seconds before the item sold. What should I do?

Didn't receive an item. I payed but the seller no registered right now on ebay!!

Didn't receive an item. I payed but the seller no registered right now on ebay!!When I try to contact ebay...there is: the item number no valid!!!So I can't write to ebay about my problem! What about my money?

Can't Purchase Labels Ebay Shipping Agreement Canceled

Since Tuesday I haven't been able to purchase any labels through ebay. I keep encountering this error in picture one. I have contacted ebay and paypal and no one seems to provide a solution. I have made sure the agreement was canceled to be able to a...

Resolved! Won controversy on Ebay and i returned the item but Paypal closed it before the refund

Pls guys i need some serious advice, on the 16th of the last month i bought a monitor worth of 550 euro, payed with Paypal. Got the item but was defective so i open an Ebay controversy and won cause they seller didn't even care to reply, Ebay told me...

Have refused buyer return. Buyer has not escalated. What now?

Hi. I have a buyer who requested a return based on "not as described" on the 18th. It's a very obvious buyer's remorse situation where they have a problem with the color even though the item - which is an expensive piece of professional photo equipme...

USPS out for delivery, but it reads delivery status not updated

Like the title says, I ordered a product which was coming by USPS. The tracking details said that it was out for delivery on January 31st 10 a.m., but on February 1, 00:40 a.m., it says that delivery status is not updated. I know I might be a bit ove...

USPS Insurance claim

I recently got a message from a buyer whom bought a item from me. I shipped the item as I described it would be shipped and today he recieved the item when it was supposed to arrive on the 23rd of this month. Now he's asking to the send him the infor...

buyer gat the money refunded without returning item purchesed...

Hello everybody !I'm in this situation that I've sold an item and the buyer gat the item damaged by the Purolator courier company. I opened a claim against Purolator ,but this proces takes time until somebody from the courier company to contact the b...

Is anyone having issues currently with USPS tracking?

I am wondering if anyone is having issue with USPS tracking or just me. I shipped an item on 1/26/18 (Friday) and have it scanned in by the USPS hand held device at the post office in the morning. As of now, there is no update of the package. Accordi...