bad experience with a return.

[curtihil_1]

I'm not going to bad mouth any particular seller here. They know who they are. 

Just thought I chime in here.

I've read discussion where sellers on this site are claiming that it's not their fault that shipping information is misleading. According to these sellers, it's the fault of the shipping service they use (UPS, Fedx).   So , here's what I suggest. If you have any questions about the shipping information just contact the service yourself. They can tell you when the shipment was dropped off.  I'm sure there are sellers out there who do , in fact,  provide misleading information to their buyers. While others don't. I know for a fact, for instance, that a seller was claiming to have a "100% buyer postive ratings". Even though, there was a current dispute open regarding the purchase they were claiming that on.  As indicate in the title of this thread, that claim was false.

It would be nice if someone, anyone, could explain a few things.

1. Why is it so difficult for a seller to cancel a credit card transaction.

2. If the seller adverts a policy of a 30 day return , how is it that they can also refuse to cancel a credit card transaction, which is made in a timely manner?

3. Why is it so difficult for a seller to cancel a shipment after being told by the buyer that the credit card transaction was in error, immediately after the transaction?

[lintbrush*]

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@curtihil_1 wrote:

I'm not going to bad mouth any particular seller here. They know who they are. 

Just thought I chime in here.

I've read discussion where sellers on this site are claiming that it's not their fault that shipping information is misleading. According to these sellers, it's the fault of the shipping service they use (UPS, Fedx).   So , here's what I suggest. If you have any questions about the shipping information just contact the service yourself. They can tell you when the shipment was dropped off.  I'm sure there are sellers out there who do , in fact,  provide misleading information to their buyers. While others don't. I know for a fact, for instance, that a seller was claiming to have a "100% buyer postive ratings". Even though, there was a current dispute open regarding the purchase they were claiming that on.  As indicate in the title of this thread, that claim was false.

It would be nice if someone, anyone, could explain a few things.

1. Why is it so difficult for a seller to cancel a credit card transaction.

2. If the seller adverts a policy of a 30 day return , how is it that they can also refuse to cancel a credit card transaction, which is made in a timely manner?

3. Why is it so difficult for a seller to cancel a shipment after being told by the buyer that the credit card transaction was in error, immediately after the transaction?

---

Scans are sometimes missed thus tracking info isn't always accurate.  Calling the  carrier doesn't prove anything.

1. Why is it so difficult for a seller to cancel a credit card transaction.

 When a buyer pays via credit card, it's processed through another company (PayPal), who handles this.  The funds are then deposited into a seller's PayPal account.  In the event of a refund, the seller then has to send the payment back through PayPal to the credit card.  Some businesses sweep their accounts daily (move monies into their own bank account) and then they have to transfer the funds back to PayPal in order to cover such refunds.  That takes a few days.   Also, even when refunds are granted, it may take your credit card provider a few days to process them.  

3. Why is it so difficult for a seller to cancel a shipment after being told by the buyer that the credit card transaction was in error, immediately after the transaction?

Buyers can only request a cancellation.  Sellers are not required to grant that request.  You have no idea of the business operations and what it might entail to effect the cancellation.

Why do you think you shouldn't be held accountable for your mistake?  Why should the onus be on the seller to fix it for you?  

[curtihil_1]

how come other sellers here don't seem to consider it an "onus" to cancel a credit card transaction?

[lintbrush*]

Some do.  Some don't. 

The bottom line is that the seller is under no obligation to fix your error.  It would be nice if they did, but it's not always as easy as you might think it should be.  

[alturiajune451]

It depends on the seller. This is why buyers need to be 100% sure that they want the item before they buy.

[curtihil_1]

people make honest mistakes sometimes. If there's a legitimate business reason why the seller can't cancel a credit card transaction, so be it. But, if they're only doing it out of spite, with the attitude that it's an "onus", that doesn't seem like a good business model.

[curtihil_1]

 venders don't have any obligation to cancel a credit card transaction. Mistakes happen. No one is perfect. Not really an exclusive body of knowledge we're dealing with here. Not sure why it is you're trying to present as such?

[divwido]

Perhaps, you could list a couple things for sale and try to see how the other side of it works. 

Keep in mind, this isn't just us sending something to you.  This is you, your order, your credit card, PayPal and our PayPal account.  It's not cash so it's never fast or simple.

[divwido]

Because that's not something we can do. It takes steps.

[creoleorchid]

Your title says you had a bad experience with a return, yet your post says you were unhappy with the seller’s refusal to cancel the purchase and his method of shipment. Is all this about one seller or are there multiple problems?

As for being able to contact the shipper for precise information about when the shipment was presented.....in a perfect world yes. Please take some time to read the myriad of complaints about missing scans, wrong scans, and the truly maddening stance of some local branches absolutely refusing to scan any prepaid packages. 

[curtihil_1]

actually, I do have a few things I need to get rid of.

[curtihil_1]

just one seller. The rest were pretty cool.

[lintbrush*]

It seems you're really stuck on the word "onus" and it's turned you off to the meat of my post.

I think you're interpreting burden negatively rather than as responsibility or duty.

Now for some it actually is a burden to effect a cancellation.  I know it seems far-fetched, but your order could be one of a thousand and already started processing before they even saw the message.   Once the wheel is rolling, it isn't always easy to stop. 

[curtihil_1]

then they should tell the buyer that.

[curtihil_1]

you misunderstand. I'm just less cynical about customer service than you appear to be. Must be the internet. Or a generational thing or something. Used to mean more to provide quality customer service. Look a customer in the eye and actually "sale" a product. Ya, know? Rather than using ridiculously transparent, passive-aggresive tactics, like prentending things just happened to work out in a way that nudge the buyer into accepting an item they appear, just maybe, to be indecive about? Customers aren't that stupid.