Your thoughts on "30 days to return" option?

[dudesville]

Ebay snuck this "30 day return" policy past me on several of my auctions. It's added in there by default. Fortunately I was able to finally catch this on 3 of my 4 auctions and change it to "no returns".

I can understand how a buyer would be attracted to this, BUT they are ALREADY allowed to return something that's defective. So why should I as a seller accept this? I run the risk of someone effectively "renting" whatever I'm selling for 29 days for just the cost of shipping both ways!

[mam98031]

Often times buyers are fearful or do want to pay return shipping.  So they kind of fudge on the way they file for a return request.  For me personally I don't care.  I recently change to Free returns.

But before I did that I had a 30 day return policy with buyer pays shipping.  Over half of the return requests I got that were filed ans an INAD were in fact buyer remorse returns over the last couple of years.  

So I guess I should have qualified my previous statement to say that in my experience this is true.  Others may or may not experience what I do.

[pburn]

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@dudesville wrote:
Trying to clarify here.... So if someone makes a SNAD claim under the "30 day returns" policy, the buyer pays for return shipment, whereas if NO returns are accepted then the seller has to pay for return shipping?

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I'm just going to say this in the kindest way possible. 

You've been registered on eBay since 1999. You've been selling for what appears to be a long time, but you seem to be asking some very basic questions about eBay's policies. I strongly recommend you spend an afternoon reading up on selling, returns, refunds, how the Resolution Center works, and anything else you feel you need to get a handle on. There are pages upon pages of information on eBay's website or on sites outside eBay on how all this works.

I know it's tempting to come to the discussion boards for answers, but it seems there's always something that isn't made clear in a question, or that little detail that someone leaves out of an answer. It's really best to do your own research just as much as you possibly can in order to gain the maximum amount of knowledge about the policy or procedure. If questions still remain, fine--ask away, but to expect training on how to handle returns from a discussion-board thread may not be the best way to learn.

Here are a few pages to get you started. Good luck to you.

https://www.ebay.com/help/selling#returns-refunds

https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-re...

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[kensgiftshop]

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@dudesville wrote:
But for example I'm selling a bass guitar. Musical instruments are very personal. One person's treasure might seem like trash to another.

On a side note, how long do people have to claim that something is SNAD / damaged / defective? It's gotta be a lot shorter than 30 days.

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Pay Pal gives the buyer 180 days to file a claim and I think most credit cards do also.

[kensgiftshop]

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@dudesville wrote:

Ebay snuck this "30 day return" policy past me on several of my auctions. It's added in there by default. Fortunately I was able to finally catch this on 3 of my 4 auctions and change it to "no returns".

I can understand how a buyer would be attracted to this, BUT they are ALREADY allowed to return something that's defective. So why should I as a seller accept this? I run the risk of someone effectively "renting" whatever I'm selling for 29 days for just the cost of shipping both ways!

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When I'm looking to buy something, the first thing I check, does the seller take returns?

If no, I move on to another seller.

Buying online is a lot different then buying in a store.

In a store, buyer has a chance to check it out, look at it, hold it, feel it.

Online, you get a few photos and sometimes a short description.

As an online buyer, I want to know that if I'm not happy with an item, I'm not stuck with it and can return it just like I would with a store.

[kensgiftshop]

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@southern*sweet*tea wrote:

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In many categories returns are very uncommon, they practically never happen.

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As a seller, I like sticking with those categories.

[yuzuha]

I have had a 30-day return policy for nearly five years now.  In all that time and around 500 sales, I have yet to have a single return.

[mam98031]

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@kensgiftshop wrote:

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@dudesville wrote:
But for example I'm selling a bass guitar. Musical instruments are very personal. One person's treasure might seem like trash to another.

On a side note, how long do people have to claim that something is SNAD / damaged / defective? It's gotta be a lot shorter than 30 days.

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Pay Pal gives the buyer 180 days to file a claim and I think most credit cards do also.

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That depends on the CC.  None of the cards I use have any longer than a 90 day policy.  I think cards that allow 180 days exist, but are not common.

[buyselljack2016]

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@penguins_dont_fly wrote:

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@dudesville wrote:
Trying to clarify here.... So if someone makes a SNAD claim under the "30 day returns" policy, the buyer pays for return shipment, whereas if NO returns are accepted then the seller has to pay for return shipping?

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No.

SNAD - Seller always pays

Remorse - Buyer Pays

"Free Returns" - Seller Pays, no matter what the reason 😉

Just for reference, these are the reasons that eBay gives to a buyer in the dropdown return menu: (pink are SNAD, black are remorse)

Doesn't fit
Changed my mind
Found a better price
Just didn't like it
Ordered by mistake
Doesn't work or defective
Doesn't match description or photos
Wrong item sent
Missing parts or pieces
Arrived damaged
Doesn't seem authentic

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Just had one today.  The buyer needed the "left" side.  Made a purchase that was in the title, and description as "right" side.

The buyer was able to slip right on past the "ordered by mistake" to select Wrong item sent., to keep from paying the return postage.

[reda3615]

Zappos was one of the first to offer a 365-day, free two-way shipping and return policy that practically invited customers to order its shoes, try them on at home, and send them back if they weren’t completely happy.

“Our best customers,” Zappos’ VP of services and operations, Craig Adkins, told Fast Company, “have the highest return rates, but they are also the ones that spend the most money with us and are our most profitable customers.” According to the company, customers who purchase its most expensive footwear ultimately return ~50% of everything they buy.