Comics-scifi_collectibles Volunteer Community Mentor
@twofold89509 I am asking ebay staff for clarification on the temporary change to return request timelines.
It is not clear if the seller also has 5 full business days before a buyer can ask ebay to step in and help if the seller doesn't issue a return label. Is that the reason the buyer is receiving this message?
@Anonymous brian@ebay tyler@ebay
This refers to how the return request is handled AFTER the item is returned to the seller:
- Sellers—We have increased the number of business days you have to issue a refund to 5 business days, starting on the date that shipment tracking confirms the item was delivered back to you.
Hi @comics-scifi-collectibles - the change to return time frames and processing times did not impact the time a Seller has to review and respond to a return request. OP should still be able to ask eBay to step in by now.
Hi @twofold89509 - would you grab a screenshot of the error you get and post it here so I can get it reviewed? After that's done I'd definitely suggest contacting Customer Support (via email or social media) to have the return request reviewed and so they can step in and help.
My personal preference is always to use the social media function (via Twitter or Facebook). There will be some delays as they're seeing increased volume at the moment, but if you send them a direct message/private message with your registered email address, first and last name on file, ZIP code and a little bit about the situation they can jump into helping you!
@ise710 I have seen other members report the same issue. This is the first screenshot that I've seen though. Talking back and forth to try and work things out doesn't change when a buyer can ask ebay to step in. Here's the Op's screenshot.
@kynexcorp Contact CS on social media. Just be patient as they are swamped and might take a few days to get back to you.
Contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/C
@kynexcorp Thanks for the screenshots that tyler@ebay can share with tech support.
To get help with asking ebay to step in you will need to contact CS on social media. OR if you do not use social media you can use email, but social media would be the better option.
