Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS tracking no longer showing estimated delivery

I don't know if this is just me but since yesterday all USPS tracking (not just what has been sold / shipped through EBay) is not showing estimated delivery dates on USPS tracking page. Previously as soon as an item was scanned in and accepted it wou...

Resolved! Sellers keep on switching to media mail despite description?

So I've had three sellers recently ship items through media mail (based on the tracking number info) despite the listing's description and shipping method stating "Standard Shipping (USPS First Class Package) ." One of them even listed "free expedite...

Items kept delivering to wrong states

I have purchased a few items from different sellers recently. And all the item went to different wrong addresses. A few went to Alabama, one went to Texas, one went to Florida. And they all listed as delivered. I never had addresses in those states. ...

I live AND ship from Canada

Hi,As I live in Canada, obviously I will ship out of Canada...but to eBay, this seems to be a deterrent. Why? Because I can't offer tracking to my international buyers because this would increase their costs to well over $50 per item. Who would want ...

Purchasing a vehicle

Hello, I have been in correspondence with a seller out of state, regarding buying and shipping a vehicle. I have never heard of this process and want to make sure that the refund of all funds and the return that is possible will be a legitimate trans...

an observation about customer service

I recently sent two buyers each others items by mistake. Both agreed to send the other buyer their items and I would pay the postage. Both agreed but then one changed their mind and asked ebay for a refund. He has since gotten his item from the other...

Resolved! So I received a Payment in PP for $2.77

from ebay Inc Shipping. I'm assuming this is a label I overpaid postage on but nowhere does it give you any details, not even a tracking #. Any ideas?

Wanting a change in ebay's policies

I have been selling for over two years on eBay and have had only a few difficult buyers (thankfully). But recently i had a buyer that "worked" the system to his unscrupulous advantage. I am stunned and appalled by the buyer's unethical behavior but a...

Resolved! List 1 item with 3 boxes with media Mail

Good morning community,I have a 54 book set of encyclopedias that I would like to sell and ship through media mail. The set of books weigh 100 pounds. each of the three boxes weigh about 33 pounds each.I will pay for the shipping.When I go to list th...

Bogus tracking number?

I ordered a box of 50 one-time use face mask from a certain seller on Apr 8th. Below is the screen info that i received when i click on the order. The carrier has the package.Shipped In transit Out for delivery Est. Delivery Shipped Thu, Apr 9 Thu Es...

SHIPPING LOCATION

DEAR SIR,I HAVE WHERE HOUSE IN USA.CAN I SHIP MY ITEMS FROM THIS?

Ok...I need a refresher!

I just received a return, it's been awhile, Thank the Lord, but I do know it's a part of Ecommerce. So, I've forgotten a few things on how it all goes down, or maybe not , but anyhow, my buyer opened a return, saying broken during shipping, and a pho...

If I set the shipping setting not specified in some country?

Hello I am seller and shipping policy in some country is set like this"This item will ship to Australia, but the seller has not specified shipping options. Contact the seller- opens in a new window or tab and request a shipping method to your locatio...

Return not closing after 21 business days

I had a buyer open a return April 2nd but he never sent the item. The return page says he had until May 1st and the COVID policy says 21 business days. It's been longer than that now but the request is still open. I emailed ebay to step in and their ...

dishonest shipping information

I am a seller, but I am asking this question as a buyer. I ordered an item June 1 from a US seller, ships in 1 day. The item was due to be delivered first class June 9. Here is the tracking: USPS tracking #9400108205497786878148Jun 3, 20207:44pmPRE-S...