Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Good or bad idea to offer expensive expedited shipping?

A buyer is showing interest in expedited shipping (overnight or 2Day). I don't offer expedited shipping beyond Priority Mail and initially I thought offering it may be a good idea... But after thinking about it, I'm unsure. $44 shipping on a $14 item...

Reporting a problem with a return

I've had 2 recent returns with problems. #1 The buyer returned only 8/10 items received, and of the 8, 2 were used. I went to the return case and reported the problem to eBay, but received no response, and there was nowhere to further communicate, up...

shipping label

EBAY charged my paypal for two labels for one item...who do i call

How can I reimburse the shipping cost of a return to the seller?

It was about twenty dollars for it shipped to my address, and the seller also payed for the label to return it. Paypal has made it difficult to resend a partial refund back to the seller now that I am refunded plus tax and shipping charges. Why is th...

Face Mask

Hi, I ordered a pair of face masks and it has been over a week and I haven't received them. The seller said to wait a few days. It was meant to come on Wednesday. I have tracked it and it says its in transit. Is anyone else having to wait like me? Ro...

Item shipped to someone else's address. Resolution Center useless.

I purchased a 312 dollar Veikk graphics tablet/monitor from seller Seller shipped it an address in Beggs Oklahoma. My listed ebay address is in California. He hasn't responded to messages. I can't open a request in Resolution Center because tracking ...

Resolved! What could ebay do to prevent fraud on returns?

What could ebay do to prevent fraud on returns? An Example: say someone claims they received the wrong item or it was stained and return an identical, but damaged item or something completely different. From my experience ebay will always side with b...

How do I upload a video to a dispute that is too large.

Hello I recorded a return package unboxing as I was pretty sure the buyer was pulling a fast one. Even after compressing the video it is over the 5MB limit. Any suggestions on how to add the video to the dispute? Thank you

Resolved! Making boxes out of USPS shipping boxes

Are you permitted to ship out packages using USPS priority mail or flat rate boxes? Meaning, I created a package using USPS priority mail boxes, and the dimensions are 24" x 12" x 3" weighing 3 pounds.

I underpaid for shipping but i haven't shipped it out yet. How do I fix this?

It's Friday and I don't have to ship it out until Monday. I paid for 8 pounds but after putting in packaging it now weighs 9 pounds, 15 oz. I just realized this today and I printed out the shipping label today. (I put it as buyer pays shipping)

Can a suspended eBay user get refund from being scammed?

A friend of mind recent purchased a pair of expensive shoes. However days before he received them, he was suddenly suspended by eBay I definitely for I known reasons. The seller of the pair of shoes he sold ended up being a scam as the seller sold hi...

Listing mysteriously switched to local pick up option

Hi There, I just sold an item that was listed for USPS shipping in the US only. The person who bought it is in Canada, and was able to select “local pick up only.” There is now no option for me to purchase shipping, plus I have never shipped to Canad...

shipping labels won't open to print on Firefox

I have been using Firefox for a long time. Today, suddenly, after purchasing the label, it won't open up to print. I even went back to "reprint" and it still would not open. I cleared all the cache and cookies and it still does not work. I had to go ...

Oops. Something went wrong. Please try again later.

Hi everyone, The past 2 days i'm trying to contact a seller to arrange collection of the goods and ebay doesn't let me to send him a private message.I always getting the subject message. ( Oops. Something went wrong. Please try again later. ) I signe...