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Accepted Solutions
To void a prepaid shipping label purchased through eBay, go to this page, find the order and select Void from the Actions drop-down. The void option is available for 5 days.
It takes between 2-4 weeks to receive a refund on an unused, voided USPS label. You'll see the refund on your original source of payment (bank, credit card, etc) and the funds will appear in your account without an email notification.
eBay's in the process of converting sellers from paying post-delivery to paying upfront for UPS/FedEx labels. If your label was UPS or FedEx and you were charged upfront then you can follow the same void process above. If you're set up to pay after delivery then there is nothing to void as you wouldn't be charged unless the label is used.
To update your address, first go to this page under your account settings and update all relevant address fields. The next time you go to print a label, click on edit next to your ship from address on the right side of the page to make sure the updated address is showing before you purchase the label. If you don't see that panel on the right then click "show additional shipping options" on the top right of the page.
Don't forget to update the location on your listings. Go to your active listings page in seller hub, select all listings, click the edit button in the menu above your listings. From there you can use the bulk editor to change the ship from zip code on your listings to ensure accurate rates when calculated shipping is used.
To void a prepaid shipping label purchased through eBay, go to this page, find the order and select Void from the Actions drop-down. The void option is available for 5 days.
It takes between 2-4 weeks to receive a refund on an unused, voided USPS label. You'll see the refund on your original source of payment (bank, credit card, etc) and the funds will appear in your account without an email notification.
eBay's in the process of converting sellers from paying post-delivery to paying upfront for UPS/FedEx labels. If your label was UPS or FedEx and you were charged upfront then you can follow the same void process above. If you're set up to pay after delivery then there is nothing to void as you wouldn't be charged unless the label is used.
To update your address, first go to this page under your account settings and update all relevant address fields. The next time you go to print a label, click on edit next to your ship from address on the right side of the page to make sure the updated address is showing before you purchase the label. If you don't see that panel on the right then click "show additional shipping options" on the top right of the page.
Don't forget to update the location on your listings. Go to your active listings page in seller hub, select all listings, click the edit button in the menu above your listings. From there you can use the bulk editor to change the ship from zip code on your listings to ensure accurate rates when calculated shipping is used.
