eBay

a8av9rm7u1u4cn1 · ‎10-31-2018

A couple of weeks ago I ordered an item and it was marked shipped very quickly afterward and shows a tracking number. I don't suspect any problem with the order although who knows since I've never seen this before.

However, the order shows no estimated delivery date. I don't ever recall placing an order that did not show this.

What is going on with this order? How am I supposed to know if it should have been received if I have no estimated delivery date?

By the way the tracking number does not show an estimated delivery date either. But that isn't unusual since it's a foreign shipper that I have dealt with many times and they don't show it. And I have ordered many times from sellers in this country and almost never had a problem. This is the same shipper that most of the sellers there use. I don't see anything different from the many other similar orders I have placed in the past except that there is no estimated delivery date shown in my eBay purchase history.

I know I can contact the seller and try to get the information from them. But can someone explain why this might happen? Isn't the seller required to provide an estimated delivery date?

arun7500 · ‎10-31-2018

Depends on the country, mailing service and level that it was shipped. Here, I can provide a tracking number, but it will only give detail for EMS, Chinese sellers frequently use faux numbers, just to satisfy ebay's requirement. No fault to them because the Post doesn't issue one until the package is received at the office, as is the case here.

a8av9rm7u1u4cn1 · ‎11-01-2018

I'm not a fan of the Chinese government, but I have made hundreds of eBay purchases from China and never had a "fake" tracking number problem. I had a few that weren't ever received, but in every case found the Chinese sellers very cooperative and willing to make it right.

This is a Chinese seller. So if this is a fake tracking number, it will be my first experience with that.

I thought that eBay uses the estimated delivery date as a marker for when you are allowed to file a claim for items never received. And you cannot file a claim before that date has passed. If you don't have that date, how do you know when to file it?

What I am going to do in any event is give it 6 weeks from the ship date. That should be plenty of time.

a8av9rm7u1u4cn1 · ‎11-01-2018

Just checked the status of the tracking number. It isn't fake because the shipper shows they received the package. So apparently that's not the reason there is no delivery date.

I'm going to write to the seller and ask them when it will be delivered.

sam9876 · ‎11-01-2018

The package will be delivered when it is delivered.

No need to bug the seller.

pjcdn2005 · ‎11-01-2018

If there is no estimated delivery date quoted for an international purchase, you can file an item not received claim after 30 days from the purchase. And then you have another 30 days after that to file....so up to 60 days after the purchase.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Latest estimated delivery date

When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.