Who knows what to do if an original, new product has a different size than the size on the label of

[shidav]

Who knows what to do if an original, new product has a different size than the size on the label of the package?

I can't open each one of them to check because they would look like "used items". It's impossible to fold and package them again perfectly well.

Posted answers are greatly appreciated.

[pjcdn2005]

What type of product is it?

[shidav]

Hi,
Thermal Underwear 2 piece sets PREMIUM quality 100% Heavy Cotton MANY SIZE! L

[pjcdn2005]

If a buyer complains that the size was different than what they ordered, all you can do is ask the buyer to send the item back and refund them OR refund them without requiring a return.  

I notice that your items are listed as new - other.  If they are in the original sealed package you should be listing them as New with tags.  They don't physically have to have the tags in they are in the original packaging.

[mam98031]

You are certainly in a real pickle.  But I don't see much choice for you.  If you sell them for the size on the package and the buyer opens the package to find a different size, you are going to get returns.  That could get pretty expensive if you have very many of these.

While you may not like it, I'd open them if I can't see the actual size on the items in the package.  Then on my listing I'd be very clear they are new but NOT in the original packaging.  

[trfi_7560]

Unbox, give sizes and MEASUREMENTS, and sell as new other