When will the madness end?

[chasearooauctions]

Today I had a customer open a case on a "parts/not working" listing for not as described. He couldnt use the phone on a particular network. eBay sided with him and allowed the return because even though I had it listed for parts/not working and untested, I used ebays 'feature catalog" that describes what features the phone has. Really? For parts or not working doesnt override any features? Ugh...

[chasearooauctions]

? Miss Jen316 on one FPNW or on all? 

[fallingleavesjewelry]

When you accept returns and you do have a 30 day return policy you accept them for any reason buyers remorse snad the buyer just has a bad day and wants to annoy a seller. Any reason. So what's the issue here?

[chasearooauctions]

Ugh.. I'll explain it again. You can't list an item for parts/not working, have a buyer open up a case because the item doesn't work and expect the seller to issue a shipping label. That's called buyers remorse. Because of my return policy, the buyer can send the item back (on their dime) and will incur a 20% restock fee as stated in my listing. eBay circumvented ALL that and sent the customer a label (that I paid for) and plans on refunding 100% of his purchase w/o any restock fee to me.

[phcd1]

First, you should have a "No Returns" policy if you want to sell "Parts or Repair Only" items (and keep them sold). That's you best protection from fraudulent SNAD returns. You see, if you have ANY return policy, eBay expects you to accept the return EVEN IF the return is fraudulent.  Second, you should never listen to eBay CS Rep's, they really don't know what they are talking about. What you have essentially done was to escalate the case to eBay by not sending a return shipping label, allowing them to make the final decision if that was the correct course of action. Assuming you're correct and can prove that the SNAD was fraudulent and was really buyers remorse, they'll agree with you BUT, you'll get a defect in the end because they had to get involved.

[phcd1]

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@chasearooauctions wrote:
Yes. Because it did. He complained because it didn't work on T-Mobile. It was sold for parts, not to work on T-Mobile. ...

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Never use adjectives when describing a "Part's or Repair Only item" if you really want to keep it sold. The less you say the better (including removing eBay's item details). Just say what it is. Let the buyer assume every thing else. Really, the main issue here was that you had a return policy, bottom line. Your going to find you have a defect in a few days.

[chasearooauctions]

Problem is, if I didn't have a return policy, he can still open a SNAD. So what's the use?

[phcd1]

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@chasearooauctions wrote:
Problem is, if I didn't have a return policy, he can still open a SNAD. So what's the use?

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He can still open it yes, but you at least can fight it when they are blatant lies (ie. really buyers remorse) and you can prove it by eBay messages. You can't fight fight it (well, you can, but you'll get a defect for it) with a return policy.

[newnewnewmann]

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@chasearooauctions wrote:

Today I had a customer open a case on a "parts/not working" listing for not as described. He couldnt use the phone on a particular network. eBay sided with him and allowed the return because even though I had it listed for parts/not working and untested, I used ebays 'feature catalog" that describes what features the phone has. Really? For parts or not working doesnt override any features? Ugh...

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You probably attract a lot of buyers playing the lottery.

Descriptions like "Powers on. Charge port is good. Untested. Must be listed for parts due to non-testing." and listing the carrier that the phone works with is ambiguous. I would gather from reading that description that it may very well work, maybe, maybe not, but you didn't use/test it, so you had to list it for parts as per ebay rules.

 "Not working" followed by a lengthy description about all the things that the phone can do, like the networks that it will connect to, powers on, etc. is confusing.

So I guess it's the nature of the beast when using ebays terminology "For parts or not working" that you will get plenty of risk takers/gamblers.

Like others have said, as long as you state a 30 day return policy, you will get returns...for any reason.

[muttlymob]

For parts or not working doesnt override any features?

Nope.

For Parts/Not Working item condition does not cancel out anything that is written in the description.  Your description still must be accurate.