What to write in "ADDITIONAL RETURN POLICY DETAILS" to avoid Item Not As Described Scam

[chriscollective]

What to write in "ADDITIONAL RETURN POLICY DETAILS" to avoid Item Not As Described Scam?

what should I write in my return policy details to avoid a buyer opening up a case for  a refund  using the not as described reason

[greenco25]

There's sadly nothing you could put it appears...the buy could claim you sent a bag of fritos or it 'arrived' broken...whatever floats their boat.  Furthermore it's mind boggling how buyers who do this stunt multiple times are still active...

I'm right in the middle of this sort of scam for the 1st time...and it's not fun...

I would suggest you tweak your buyer preferences in your account settings...it's not 100% but it's a good start.

[jesot-0]

Nothing, you'll only scare off the good people and the scammers will still come, some may even see it as a challenge.

[green-night]

what should I write in my return policy details to avoid a buyer opening up a case for  a refund  using the not as described reason

Buyers are either honest or dishonest.  Nothing you write will make a difference.

Simply accepting returns (for any reason)  will help you avoid most problems providing you have accurate listings.  

[labs118]

---

@chrisinthemohave wrote:

What to write in "ADDITIONAL RETURN POLICY DETAILS" to avoid Item Not As Described Scam?

what should I write in my return policy details to avoid a buyer opening up a case for  a refund  using the not as described reason

---

There is nothing you can write in that box to stop a buyer who scams and files a SNAD so they don't have to pay return shipping.
Under ebays MBG No refunds or refunds with  stipulations just don't matter.
You either accept returns or not.
The new face of ebay

[chriscollective]

So you lose out on original shipping, return shipping and the item may arrive back to you damaged if at all? And there's no way to avoid this?!? So frustrated with ebay

[advintage173]

Pretty much.

That's why you never want to sell what you can't afford to lose.

[1st-oliveoyl]

Labs said "Under ebays MBG No refunds or refunds with  stipulations just don't matter."

Not true! 

I won INAD claim this week. The buyer wanted me to pay for the return from Israel! I called Ebay, they looked at what the buyer said, what I had in the listing and immediately ruled in my favor. The buyer has to pay the return shipping. 

They decide on a case by case basis.

[1st-oliveoyl]

Mine say 

I accept returns for any reason. I want you to be 100% satisfied with your purchase! Items must be returned within the stated time frame in the same condition as when sent (unless damaged during shipping). Actual shipping cost will be deducted from the refund, unless it’s our mistake. We have a proven track record of accurate descriptions and timely shipping!

[margaretblizzard]

Hi Thanks for your input. I also am in the middle of a not as described scam. I am so angry. Its over an apple macbook computer. The buyer wants 75% of his money back after he paid me $211.00 for the computer. He sent me pictures of the computer opened up and everything that he found wrong with it. The computer works fine. He also complained about a few scratches and dents on the outside of the computer. I did note the scratches and dents in my add. I believe he wants an Apple MacBook for 50$- which is 25% of the price. Im saying no way. Plus he already opened up the back of the computer. He could have stolen parts or broken it. I don't want the computer back now. Bad part is, he immediately opened a case against me as soon as he got it and immediately the money was taken out of my pay pal account! I had already paid for a few items with some of the money. It just makes me so sick these scammers. It is so desperate. People want things for free.

[phcd1]

---

@1st-oliveoyl wrote:

Labs said "Under ebays MBG No refunds or refunds with  stipulations just don't matter."

Not true! 

I won INAD claim this week. The buyer wanted me to pay for the return from Israel! I called Ebay, they looked at what the buyer said, what I had in the listing and immediately ruled in my favor. The buyer has to pay the return shipping. 

They decide on a case by case basis.

---

I would never sell Internationally here anymore, the risk of a SNAD claim is to high and too easy to claim. I'm glad you won that case, but are you sure do didn't get a defect in doing so? The only way you win what you claimed is by having a "No Returns" policy (which it appears you do NOT have). I would bet you have a defect, if not now, soon (it may take a few days for defects to show up).

[phcd1]

"No Refunds" is your best policy against fraudulent SNAD claims. If you want to write in "ADDITIONAL RETURN POLICY DETAILS", that tells me you HAVE a return policy. EBay has clearly posted here in the past, if you have any return policy, they expect you to take the item back, even if its clearly a fraudulent SNAD return.

[kh-ornesh]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread if you wish to continue to discuss this topic.

Thanks for understanding!