What should I do now?

[lotoflegos]

Scam or not? Where do I go from here?  Sold a Lego set (large box).  Buyer pays for it on his credit card and payment does not go through.  He then files an "item not received" with PayPal because he thinks he paid for it.  He puts the payment through again, it goes through PayPal says "ok to ship".  I ship within 24 hours, local California address, he receives it within 48 hours on 3/27.  PayPal reviews the transaction, puts payment on hold.  I give them the tracking number showing it was delivered.  After 10 days, they release the payment to our account.  Here's where it gets tricky.

He's got the item for 8 days, and now files with his credit card company as "Item not as described" so the credit card company refunds his payment and charges PayPal, who then refunds his credit card. PayPal then puts the payment from our account back on "hold".  Now he has the product, not returned to us, and PayPal has refunded the credit card company.  Now what?  eBay has never been notified of a problem,  PayPal paid his credit card back, we're left holding the bag?

[kattinsanity]

I read the OP's post again and it was a SNAD claim~~not an INR.  I think in this case the OP is out of luck.  They sold to a scammer.

[kattinsanity]

Is it possible the buyer got hit twice on his credit card and that is the reason for the chargeback?  The OP is having their paypal funds held so they may have misunderstood the hold as a payment not going through.  Since the  payment has been released to the OP how can paypal have a hold on the payment unless there may have been 2 payments?

[myangelandmyprincess]

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@kattinsanity wrote:

OP~~Just recently I had a buyer do a chargeback through paypal. Paypal covered the chargeback and I didn't lose any money~~I was covered by paypal seller protection.  In the end it was a big mistake as I contacted the buyer and she had forgotten she had purchased the item from me.  She contacted her bank to stop the chargeback.  I don't know what ever happened~~I just know pay pal protected me under their seller protection because I did send it to the address with the paypal payment and I did download tracking.

Since your money is "on hold" they may still cover you under seller protection since you gave them the tracking number and if you sent to the address that was included in their paypal payment.  You haven't lost your money yet.

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It sounds like the covered you because your buyer filed a unauthorized chargeback.  If you ship to the address in PayPal PayPal will protect you from those.   The ops situation is a SNAD chargeback.  PayPal does not offer protection for those 

[lotoflegos]

I heard back from the buyer, here's a copy of his response:

. The credit card payment should have been let through with the transaction id mentioned below.
2. The debit card payment is in dispute as the bank debit card I used was put on hold and then let through.

So in effect, there is a double payment on my side. Hence the dispute. 

Paypal should have taken 24 hrs to respond when i escalated this last week however, they only responded this morning.

Sorry for the inconvenience. I will never use that debit card to do a transaction again. 

I have no idea why the snad was used, but it's been a week, and it is still showing as "being reviewed" by PayPal.  He seems sincere in his apologies, we'll have to see what happens.