I could have sworn I asked this question a couple years ago but I'm unable to figure out how to find my posting history here, so here it goes again.
I offer some consulting services online, and get paid via PayPal. By the time the buyer pays me, I've already rendered the service and there is nothing to "send". In this case, what 'order status' should I select when trying to add tracking information to each transaction? The options are:
- shipped
- in process
- hold
- returned
- order processed
None of these seem right for a virtual service. Also, I am not sure what the difference is between "in process" and "order processed". It seems like two slightly different ways of saying the same thing.
I tried using both of these, and I noticed that the 'tracking information not required' box got automatically checked. So maybe this is the one I should use? But it would be nice if I could be sure. It would be nice if they had some helper text or explanation next to each of these options so that people could know what they mean.
I think there should be two boxes to denote what was sold - either (1) goods, or (2) services. If services is checked, there should be no option to enter tracking information.
