@duncanvr wrote:
I would not touch UPS they lose to many parcels. They lost a valuable international shipment of stock $5000 worth. Their customer service is hopeless as well.
I would politely disagree with the customer service portion of this statement - I work at UPS in the OMS office handling customer concerns amongst other duties - Granted, making the initial call can be a pain navigating through the automated options, and then you are often times talking to overseas call centers when you get a rep - But once you report your concern, it goes immediately to the local center where people in my position take over - From our facility, we deliver 5,000-10,000 packages everyday and get approximately 5-10 concerns a day on avg - I think thats awesome - Also we speak directly to the customer within a limited time frame and can real-time dispatch our drivers to go back on their route to assist for any reason - We have in-house storage with dedicated "hold package" labeling system so that we can immediately find a package that is undeliverable for some reason - You also have the convenience of having many options to control delivery of your item such as same day delivery to a local Drop off(Access Point) for pick-up, address modifications and reroutes, Same Day Will Call Pick-ups at the facility customer counter, return service pick-ups and label drops, etc.
On top of that, our flexibility regarding any issues is virtually unheard of - Just yesterday, I received a list of approx 20 Air Pkgs that were upgraded to Saturday Delivery due to a late plane - The items had already received "HIN" numbers for Monday Delivery Routes, so finding them on a Saturday was an incredible undertaking - Between myself and another Supervisor, we were able to find them and get drivers to go off route and extend hours to get them delivered - You wont find that with the USPS.
The USPS does not have the ability to do most of this and what they can do is limited and inflexible - I'm sure there are some that would disagree, as with the original poster I am replying to - Dealing with a $5000 loss is a hard pill to swallow - I would hope with confidence there was satisfaction with the claim - As a seller, I have personally dealt with customer service for different issues with all of the major shipping services, and as with the nature of worldwide shipping you are going to have an occasional problem - Hands down, if I ever have an issue with shipping or receiving - Give me UPS anytime.
