@ccex wrote:
I'm sure I am not the only eBay seller here who has received several messages about a new eBay International Shipping Program. They make it sound so great that, instinctively, I have to ask how much sellers have to pay for all these improvements. eBay states that it reduces seller costs by 13, with an asterisk, but I can't find details anywhere. There summary makes it look like eBay is offering to cover the cost of a return shipping label if an international buyer starts a return. eBay also states that the seller "gets to keep the sale" in the event of an international return.
Can anyone confirm or deny the rumor that if a seller chooses the new eBay International Shipping service that they must not offer any other international shipping services?
I currently use USPS First Class International Package and eBay Standard International Delivery for most of my listings (unless the item is so heavy that the cost of international shipping is prohibitive). I prefer USPS, since eBay Standard International Delivery won't pay more than $100 on damage claims, and since so many international customers who choose this service ask me where there package is. Apparently the new service has transparent tracking. Does anyone know who pays for the improvements? In 23 years of selling on eBay, the answer is almost always the seller, but the fee details are rarely announced upfront.
Hey @ccex! The Shipping Team wanted to reach out and share the following with you:
"When your account is opted into the program, your listings will always default to eBay International Shipping. You can still customize your international shipping options to ship directly to buyers by adding an additional international shipping service to your listings business policies. You can also specify which shipping service you want to use for specific countries. For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use eBay International Shipping for the remaining eligible countries."
Devon,
Hey devon@ebay. While on the subject of eIS and how it's gradually replacing GSP - can you check with the appropriate teams whether or not eIS will have the same exemption from Time Away settings that GSP does? I don't see it noted on the policy page here:
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
Nor do I see it mentioned on the blue warning box on the settings page here:
https://www.ebay.com/vac/timeaway
Since many sellers are already enrolled and using eIS, plus we're at the time of year where many use Time Away settings over the holidays, this is important info that needs to be in the policy pages if it applies for eIS.
@wastingtime101 wrote:
Hey devon@ebay. While on the subject of eIS and how it's gradually replacing GSP - can you check with the appropriate teams whether or not eIS will have the same exemption from Time Away settings that GSP does? I don't see it noted on the policy page here:
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
Nor do I see it mentioned on the blue warning box on the settings page here:
https://www.ebay.com/vac/timeaway
Since many sellers are already enrolled and using eIS, plus we're at the time of year where many use Time Away settings over the holidays, this is important info that needs to be in the policy pages if it applies for eIS.
Hey @wastingtime101! Let me get this over to our Shipping Team and once I get an update I will be sure to share it with you!
Devon,
@a_c_green wrote:
@ccex wrote:eBay states that it reduces seller costs by 13, with an asterisk, but I can't find details anywhere.
Can you post a screenshot of that message? I couldn't find a copy of my own, but in the context of what you describe, it sounds like someone typed an asterisk when they meant to use a percent sign. (i.e. "reduces seller costs by 13%")
If you read thru the page you will learn what the * means.
